Overview
Veterinary Client Care Coordinator Jobs in Macungie, PA at Macungie Animal Hospital
Job Summary
We have an opening for a customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, scheduling appointments, providing product/services information and resolving any emerging problems that our pet parents might face with accuracy and efficiency.
The best CSRs are genuinely excited to help customers. They’re patient, empathetic, pet loving and passionately communicative. They love to talk about pets. Customer service representatives can put themselves in their customers’ shoes and advocate for them and their pet when necessary.
Problem-solving comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
The hours will include day, evening and Saturday shifts. Responsibilities include: answering multi-line telephones, greeting clients, data entry, cashier duties, and filing. Compensation will be determined by experience and typically falls between the range of $15-$17 per hour.
If you are interested respond with a cover letter and resume. Check us out at www.macungieanimalhospital.com. We are an AAHA Accredited practice that has been voted Best of the Valley for several years. If you want to be a part of a professional, service driven team, send us your resume soon.
Responsibilities and Duties
Making clients feel welcome and providing them with excellent service. Smiling, greeting, and accurately helping clients through the details of their appointment. Responding to client needs on the phone, scheduling appointments, taking information for the doctor. Accurately creating medical record entries. Invoicing medical transactions and collecting monies for services provided.
Manage large amounts of incoming calls
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with clients (and their pets) through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team client satisfaction targets and client productivity goals.
Accurately record client transactions and process customer accounts and documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
Qualifications and Skills
Outgoing personality. Happy disposition. Detail focus throughout the day’s shift. Accurate data entry skills. Computer fluency. Quick study on new software programs. Desirous of a fast paced work environment. Willing to play together nicely in a workplace that can become stressful when client’s need quick service.
Proven customer support experience or experience as a client service representative
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
High school degree
Job Types: Full-time, Part-time
Salary: $15.00 – $17.00 per hour
Benefits:
Employee discount
Flexible schedule
Health insurance
Life insurance
Paid time off
Retirement plan
Schedule:
Monday to Friday
Rotating Weekends
Education:
High school or equivalent (Preferred)
Experience:
Administrative Assistants & Receptionists: 1 year (Preferred)
Customer service: 1 year (Preferred)
Work Location: In person
Job Type: Full-time
Pay: $15.00 – $17.00 per hour
Expected hours: No less than 35 per week
Benefits:
401(k)
401(k) matching
Dental insurance
Employee assistance program
Employee discount
Health insurance
Health savings account
Life insurance
Paid time off
Uniform allowance
Vision insurance
Schedule:
Monday to Friday
Rotating weekends
Work Location: In person
Title: Veterinary Client Care Coordinator
Company: Macungie Animal Hospital
Location: Macungie, PA
