Overview
Support Specialist Jobs in United States at Wiraa
Title: Support Specialist
Company: Wiraa
Location: United States
About The Company
Patterson Technology Center (PTC) is a leading provider of technology solutions in the dental and veterinary industries, supporting customers with reliable tools and responsive technical service. PTC offers a dynamic work environment focused on innovation, service, and growth opportunities.
About The Role
We are seeking a Support Specialist – Tier I to join our remote technical support team. In this full-time, permanent role, you will respond to incoming customer requests via phone, email, and chat to resolve technical issues, ensure service excellence, and contribute to ongoing customer satisfaction. This position is fully remote for residents of ID, IL, MN, MI, KS, KY, SD, TX, UT, and WI only.
Responsibilities
Respond to customer requests via phone (primarily), email, and chat sessions
Troubleshoot and resolve technical issues using diagnostic tools, software updates, drivers, and knowledge bases
Maintain proficiency with relevant systems and software
Escalate unresolved issues when appropriate, while tracking open incidents
Follow departmental processes and maintain detailed documentation
Communicate clearly and professionally with customers for updates and follow-up
Stay current through required internal training courses
Key Competencies
Technical expertise and analytical thinking
Strong customer service and interpersonal skills
Clear verbal and written communication
Flexibility and adaptability to changing priorities
High attention to detail and self-management
Initiative and a drive to take action
Professional credibility and accountability
Required Qualifications
High School Diploma or equivalent
Excellent computer skills and verbal communication
Strong customer service orientation
Ability to multi-task and prioritize tasks effectively
Solid organizational and problem-solving abilities
Preferred Qualifications
Associate’s Degree
Experience presenting technical concepts in user-friendly language
Self-motivated and able to meet deadlines independently
Team-oriented and able to contribute in fast-paced environments
Effective communication across multiple levels of the organization
Work Schedule
Training: 8AM–5PM CT
Post-training: Core hours are 10AM–7PM CT
Additional shift availability may range between 7AM–9PM CT (no part-time options)
Compensation And Benefits
Starting wage: $17/hour
Compensation range: $15.19 – $18.65/hour depending on location, experience, and skills
Full benefits package included
Technical Requirements
Reliable, hardwired internet connection (no satellite or mobile hotspot)
Minimum speeds: 10 Mbps download / 3 Mbps upload
Equal Opportunity
Patterson Technology Center is an Equal Employment Opportunity Employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability, or protected veteran status.
