Overview
Store Manager Jobs in Ballito, KwaZulu-Natal, South Africa at Bubbadue
Title: Store Manager
Company: Bubbadue
Location: Ballito, KwaZulu-Natal, South Africa
Store Manager — Bubbadue, Umdloti
Location: Umdloti, KwaZulu-Natal Reports to: Owner / Retail Operations Manager Type: Full-time, permanent (3-month probation) Direct reports: Sales assistants and casual staff
About Bubbadue
Bubbadue sells premium baby products across South Africa, including the country’s widest BIBS range and sole distribution of Rockit, Lulla Doll and Ewan the Dream Sheep. We built the brand online and serve more than 20 000 customers. Our Umdloti store brings that range into a physical space where parents can touch the products, ask questions and walk out with the right thing.
The role
You run the store. That covers daily trade, the team, stock accuracy, the customer experience and the numbers that come out the other end. Most of our customers are expecting parents, new moms and people buying gifts, so the selling is consultative rather than transactional. You will spend a large part of your day on the floor.
What you will doSales and customer experience
- Hit monthly turnover, basket size and conversion targets agreed with the owner
- Serve customers directly and coach the team on product knowledge across pacifiers, sleep aids, feeding, bath and gifting ranges
- Handle escalations, returns and exchanges in line with the Consumer Protection Act
- Build the local customer base through gift registries, mom groups, prenatal classes and repeat contact with regulars
Stock and merchandising
- Receive deliveries, check them against invoices and resolve short or damaged stock with suppliers
- Keep stock on hand accurate, run cycle counts weekly and a full count monthly
- Flag slow movers and stockouts to the buyer with enough lead time to act
- Maintain displays, window installations and shelf pricing so the floor reflects the brand
Team
- Draw up rosters that cover trading hours without unnecessary overtime
- Onboard, train and performance-manage the team
- Run daily briefs on targets, promotions and new arrivals
- Apply company disciplinary procedures fairly and keep proper records
Operations and admin
- Open and close the store, manage cash-ups, floats, card reconciliation and banking
- Fulfil click-and-collect and online orders routed to the store
- Submit daily sales reports and a monthly summary covering sales, shrinkage, staff costs and stock movement
- Manage the store’s petty cash, consumables and supplier relationships
- Keep the store compliant with health, safety and hygiene requirements
What you need
- Matric (NQF 4)
- 3+ years managing a retail store or a section of one, with accountability for targets and staff
- Working knowledge of a retail POS system (Shopify POS, Vend, Lightspeed or similar) and comfort with Excel or Google Sheets
- Clean criminal and credit record (verification required)
- Availability for retail trading hours, including weekends, public holidays and December
What helps
- Experience in baby, kids, gifting or premium lifestyle retail
- Own reliable transport and a valid driver’s licence
- Familiarity with Shopify and basic social content for a store account
- isiZulu in addition to English
Who does well here
You notice when a shelf looks wrong. You would rather ask a customer about their due date than recite a price. You chase a supplier three times without being asked to. You can tell a staff member their till was short and still have a working relationship afterwards.
What we offer
- Market-related package, discussed at interview stage
- Performance incentive linked to store turnover targets
- Staff discount on the full range
- Product training from our brand partners
To apply
Send your CV and a short note on your retail track record to [email protected] with “Store Manager — Umdloti” in the subject line. Include contactable references from your last two retail roles. If you have not heard from us within two weeks of the closing date, consider your application unsuccessful.
Bubbadue is an equal opportunity employer. Appointments are made in line with our employment equity objectives. Personal information submitted with your application is processed for recruitment purposes only, in line with POPIA.
