Overview
Specialist Digital Channels & Online Pay Jobs in Dar es-Salaam, Dar es Salaam, Tanzania at Vodacom
Title: Specialist Digital Channels & Online Pay
Company: Vodacom
Location: Dar es-Salaam, Dar es Salaam, Tanzania
Role Purpose And Key Responsibilities
Role Purpose:
Reporting to the Manager Digital Channels & Online Payments, the Specialist supports the execution, monitoring, and continuous improvement of M-Pesa digital channels and online payment solutions. The role coordinates day-to-day business activities, analyses channel and payment performance, supports product enhancements and partner initiatives, and helps deliver secure, reliable, customer-centric digital payment experiences.
- Digital Channel Performance & Adoption
- Support growth and adoption of M-Pesa digital channels
- Monitor channel performance, usage, revenue, and service availability
- Identify gaps and coordinate improvements
- Prepare performance reports and dashboards
- Support customer awareness and adoption initiatives
- Online Payments Support
- Support growth of online payment solutions
- Monitor payment performance, revenue, and service issues
- Drive improvements in customer experience and usage
- Identify new online payment opportunities
- Support implementation of approved use cases
- Product Development & Innovation
- Gather and validate business and customer requirements
- Support development of business cases and product enhancements
- Coordinate testing, launches, and post-launch reviews
- Maintain product documentation and trackers
- Monitor market trends and recommend improvements
- Partnership & Stakeholder Management
- Support engagement with partners and digital ecosystem players
- Coordinate onboarding, testing, and issue resolution
- Track partner performance and commitments
- Collaborate with internal and external stakeholders to deliver initiatives
- Customer Experience & Service Management
- Monitor customer feedback and service issues
- Coordinate resolution of customer-impacting incidents
- Recommend improvements to customer journeys and service reliability
- Maintain accurate customer and operational information
- Analytics & Commercial Performance
- Analyse customer, transaction, and revenue data
- Support forecasting, business cases, and performance reporting
- Track initiative delivery and commercial outcomes
- Maintain accurate records for planning and review
- Governance, Risk & Compliance
- Ensure compliance with regulatory and internal requirements
- Support required approvals and reviews
- Maintain audit and compliance documentation
- Escalate risks, control gaps, and service issues promptly
Professional Qualification And Skills
- Bachelor’s degree in Business Administration, Economics, Finance, Marketing, Information Technology, Telecommunications, Engineering, or a related discipline.
- Minimum of two years of relevant experience in digital products, digital payments, fintech, telecommunications, financial services, e-commerce, business development, product support, or a related field.
- Practical experience supporting digital products, mobile applications, payment platforms, or digital customer channels.
- Experience in business analysis, performance reporting, requirements documentation, testing, project coordination, or partner support.
- Understanding of mobile money, digital payments, online commerce, virtual cards, application ecosystems, customer journeys, and platform-based business models is an advantage.
