Overview
Side x Side Wilderness Guide – Group Jobs in Whistler, British Columbia, Canada at Gibbons
Position: Side x Side Wilderness Guide – The Adventure Group
About Gibbons:
Core Purpose
Making People Happy
Vision
To be the most trusted and recommended brand by our team, our guests, and the communities we serve.
Our goal is to create a great Canadian company that provides the best work experiences, guest experiences, and community experiences in our class. We want to continue to give back to Athletes, Artists, and Entrepreneurs as we believe it’s these people who shape the world and bring culture to each community we are fortunate enough to serve.
Values
Encourage Trust
Have Fun
Show Kindness
Lead with Purpose
Commitment to Excellence
If the above aligns with your values and career aspirations, we’d love to work with you!
The Role:
Out at Cougar Mountain, The Adventure Group (TAG) specializes in providing thrilling outdoor adventures in the stunning landscapes of Whistler. From ziplining to snowmobiling and off-road excursions, we offer unforgettable experiences tailored to adventure-seekers and nature enthusiasts, prioritizing safety and satisfaction throughout.
The Side x Side (SxS) Wilderness Guide provides a safe, fun, and spectacular experience for our guests. Safety is the main priority and is the foundation of all decisions made while guiding. The expectation is that our guides present themselves in a professional manner, positively representing The Adventure Group (TAG) and adapting to the diverse needs of each group.
Responsibilities:
Start each shift by checking in with dispatch for daily information, ensuring uniform and equipment readiness.
Thoroughly prepare for tours, inspecting all equipment, including avalanche/fire gear and helmets.
Welcome guests warmly at Cougar, setting a positive tone for a fun and safe tour, and providing necessary information.
Ensure every guest has everything needed for tour – adequate clothing and aware of any signs of weather-related issues or risks.
Follow established safety, radio, and operating protocols.
Escalate issues, concerns, or problems to the supervisor or dispatch in a timely manner.
Pay attention to details, such as keeping the site clean, and assisting guests and staff.
Check staff communication channels regularly for updates and information.
Contribute to TAG’s dynamic team by assisting other team members and departments as needed.
Requirements:
Previous experience working in customer service.
Previous experience working in outdoor activities and/or adventure tourism an asset.
Maintain a valid, minimum 80-hour first-aid certification (i.e. Occupational First Aid – level III; Outdoor Emergency Care – level III, or Wilderness First-Aid).
Valid Driver’s License.
Be physically fit: able to lift up to 30lbs, be outdoors and on feet for majority of day
Positive, supportive, and respectful attitude – with both guests and team members.
Flexible and adaptable – every day is different;every tour is different.
Flexible to diverse working hours – early mornings, evenings, and weekends.
Proven ability to communicate clearly.
Wage and Team Perks:
$21 + hourly wage based on experience and qualifications.
50% off F&B across our Gibbons Venues.
50% off for Team Members and 20% off for friends and family with The Adventure Group.
25% off for Team Members and 20% off for friends and family at The Adara.
20% off The Spa at Whistler.
3rd party perks at a variety of local businesses.
Company events!
Title: Side x Side Wilderness Guide – Group
Company: Gibbons
Location: Whistler, British Columbia, Canada
Category: Outdoor/Nature/Animal Care (Recreation & Leisure)
