Overview

Sales Service Representative (Booker) Jobs in Nairobi County, Kenya at Spritz Hair Studio

Title: Sales Service Representative (Booker)

Company: Spritz Hair Studio

Location: Nairobi County, Kenya

Sales Service Representative (Booker)

ABOUT SPRITZ HAIR STUDIO

Spritz is one the top leading hair salons in Nairobi, Kenya catering to a vast number of clients with an average traffic of 60-90 clients daily. Founded in 2019, we started as a natural hair based salon but have since advanced to catering to clients with different hair needs. We offer top notch natural hair, color, texlux , braiding and nail services and we are equipped with talented & award winning professional stylists.

Other than offering hair and nail services, we also run Spritz Essentials, which was curated to help our clients achieve healthy hair goals. Our brand consists of natural cold pressed oils that are essential in their hair care journey.

At Spritz , we are dedicated to creating a friendly, welcoming atmosphere and delivering the highest quality standards for our stylists and guests. To learn more about work, take a look at our social media pages https://www.instagram.com/spritzhairstudio/?hl=en and our website https://spritzessentials.com

ABOUT THE ROLE

We are looking for a confident, energetic and results-driven Sales & Booking Representative to join the Spritz team.

This role is at the heart of our client journey. You will be responsible for engaging potential and existing clients across WhatsApp, phone calls and social media, understanding what they need, recommending the right services and products, and most importantly, converting enquiries into confirmed bookings and sales.

The ideal candidate is naturally persuasive, enjoys speaking to people, follows up consistently and is motivated by achieving targets. You should be able to turn a simple enquiry such as “How much are your braids?” into a confirmed appointment and an excellent first impression of the Spritz brand.

KEY RESPONSIBILITIES;

Sales & conversion

  1. Respond promptly and professionally to all client enquiries received through phone calls, WhatsApp, Instagram, Facebook and other communication channels.
  2. Convert enquiries into confirmed bookings by confidently explaining our services, pricing and the Spritz experience.
  3. Actively follow up on clients who enquire but do not immediately book, with the aim of converting warm leads into appointments.
  4. Work towards individual and departmental booking, conversion and sales targets.
  5. Identify opportunities to upsell and cross-sell relevant salon services, treatments, hair extensions, products and add-ons based on the client’s needs.
  6. Promote current salon offers, new services and products to both new and existing clients.
  7. Re-engage previous and inactive clients and encourage them to book their next appointment.
  8. Build strong client relationships that encourage repeat visits, referrals and long-term loyalty.

Booking & Client Management

  1. Process all bookings, rescheduling and cancellations accurately through the salon booking system.
  2. Ensure every appointment is correctly entered with the appropriate service, stylist, branch, date and time.
  3. Match and assign clients to the most suitable stylist based on the service requested and stylist availability.
  4. Confirm upcoming appointments through calls, WhatsApp or other approved communication channels.
  5. Coordinate with stylists and the salon team to ensure they are aware of their appointments and any specific client requirements.
  6. Proactively communicate with clients regarding any delays, changes or adjustments to their appointments.
  7. Maintain an accurate and well-organized appointment schedule to support maximum utilization of available salon slots.

Client Experience

  1. Provide clients with clear and accurate information regarding services, pricing, hair requirements, appointment preparation and salon policies.
  2. Handle client questions, concerns and complaints professionally while working towards a satisfactory resolution.
  3. Create a warm, helpful and personalized experience from the client’s first enquiry through to their appointment.
  4. Maintain regular communication with clients where necessary to encourage repeat bookings and strengthen relationships.

Products & Promotions

  1. Educate clients on relevant Spritz products, hair extensions and home-care solutions.
  2. Promote salon services, available appointment slots, products and offers through WhatsApp Status and other approved platforms.
  3. Assist with coordinating product orders and ensuring timely delivery or collection for clients.
  4. Support marketing campaigns by following up on campaign leads and converting interest generated through promotions into bookings and sales.

Reporting & Performance

  1. Maintain accurate records of enquiries, bookings, follow-ups and client interactions.
  2. Track and report on key sales activities including enquiries received, bookings secured, follow-ups completed and conversions.
  3. Provide feedback on frequently requested services, client concerns and lost-booking reasons to help the business improve its sales and client experience.
  4. Carry out any other reasonable duties assigned by management.

WHAT WE’RE LOOKING FOR

We are looking for someone who is commercially minded and genuinely enjoys selling.

The ideal candidate should have:

  • 2–3 years’ experience in sales, telesales, call centre, hospitality, retail, customer service or another fast-paced client-facing environment.
  • A proven ability to sell, persuade and convert enquiries into purchases or bookings.
  • Excellent verbal and written communication skills.
  • Confidence communicating with clients through phone calls, WhatsApp and social media.
  • Strong follow-up skills — you don’t simply answer an enquiry and wait for the client to come back.
  • A warm, approachable and professional personality.
  • Ability to understand a client’s needs and recommend the most suitable solution.
  • Strong organizational and multitasking skills.
  • Ability to remain calm and professional when handling difficult or dissatisfied clients.
  • Good problem-solving and conflict-resolution skills.
  • Ability to work independently while contributing to a team.
  • Good time management and attention to detail.
  • Comfortable working in a target-driven environment where performance is measured.
  • Computer literacy and experience using booking systems, POS systems, CRM systems or data-entry platforms.
  • Flexibility to work weekends, public holidays and different shifts when required.

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