Overview
Referral Partner Coordinator Jobs in Remote at Mobile Veterinary Specialists (MOVES)
Referral Partner Coordinator
MOVES is an innovative national mobile veterinary specialty company dedicated to breathing new life into the veterinary specialist vocation. MOVES Specialists provide exceptional quality specialty medicine in the comfort and convenience of our partner hospitals. We were founded on a culture that prioritizes the health and well-being of our team members, and we infuse our core values of balanced boundaries, kind consideration, and trustworthy independence into our organizational decisions and interpersonal actions, demonstrating our commitment to quality of life.
MOVES is looking to add a Referral Partner Coordinator(RPC) who will deliver exceptional concierge customer service to our partner clinics while assisting our specialty teams in creating and managing efficient daily schedules. Working under the guidance of our Clinician Success Manager and COO, and in collaboration with our dedicated Basecamp team members, the RPC will play a crucial role in supporting the ongoing growth of the mobile specialty teams at MOVES.
Job Description:
Partner Clinic Support & Medical Record Submission:
– Manage the call system by fielding and returning calls using DialPad; Helping to direct clinical inquiries to the appropriate individual (i.e. clinical teams, accounting department, launch directors, etc.) or support their needs individually.
– Assist with scheduling, rescheduling and cancelling appointments on our MyMovesApp (customer medical record software system), ensuring effective communication of changes to relevant parties.
– Guide partner clinics in navigating their individual portals for scheduling, rescheduling, canceling appointments, uploading medical records and x-rays, and managing stacked cases.
– Actively review market schedules to help stack / reschedule cases to improve efficiency and reduce redundancy of clinical visits.
– Direct clinics to their individual billing portals.
– Contact partner clinics to request and retrieve or facilitate completion of referral information.
– Upload information to clinic scheduling portals.
– Provide timely information to clinical teams as requested.
– Communicate confidently, professionally, and effectively with MOVES surgeons and on their behalf to partner clinics.
Administrative Tasks
– Manage email inquiries, directing them to the appropriate individuals or responding as necessary.
– Effectively communicate any changes in partner clinic information (e.g., contact details, ownership changes) to launch coordinators.
– Successfully communicate internally with the team utilizing our various communication channels (i.e. Slack, email, and Click-Up).
– Support administrative tasks related to local CE events, including the management of RSVPs and delivery of CE certificates (post-event).
– Support marketing initiatives, including market drop-ins, follow-up communications, and itinerary creation.
Required Skills:
Excellent verbal and written communication skills.
Excellent interpersonal skills with a high degree of emotional intelligence.
Ability to work independently with little direct oversight.
Demonstrates initiative and self-directed task management.
Excellent organizational and time management skills, with an ability to prioritize tasks.
Excellent attention to detail with a commitment to accuracy.
Strong analytical and problem-solving skills, with a focus on being solution oriented.
Exhibits high ethical standards.
Ability to act with integrity, professionalism, and confidentiality.
Ability to collaborate with others in a virtual setting, including professionals of all levels.
Proficiency with Microsoft Office Suite or related software.
Proficiency in iOS and MacOS.
Proficiency with Apple devices.
Education & Experience:
Bachelors degree (preferred).
3 years of clinical veterinary experience (required).
Specialty veterinary experience (preferred).
Veterinary customer service or technician experience (preferred).
Pay: $40,000 per year (Salaried; Non-Exempt).
Job Type:
Full-time, Remote; Monday-Friday 11am-7pm EST (no weekends or holidays required).
Physical Requirements:
Prolonged periods of sitting at a desk and working on a computer.
Total Rewards Package:
MOVES offers a comprehensive compensation package including but not limited to:
100% Employer paid premiums for the employee’s health/dental/vision (BCBS plan) and 50% employer paid premiums for dependent health/dental/vision; eligibility on the first of the month after your start date.
Company provides Short Term & Long Term Disability income benefits
Company provides $25,000.00 in group life and accidental death and dismemberment insurance.
Paid parental and maternity leave benefits (based on tenure with MOVES)
Participation in the company 401(k) retirement plan with a company match up to 4%; eligibility begins ninety days after your start date and also provides accessibility to a financial planner.
Participation in the company Stock Option Program.
Fifteen days of paid vacation per year; increases to twenty days when you enter into your third year of employment.
Sick time accrual (1hr for every 30 hours worked).
Access to TWO Employee Assistance Programs.
Job Type: Full-time
Pay: $40,000.00 per year
Benefits:
401(k)
401(k) matching
Dental insurance
Employee assistance program
Health insurance
Life insurance
Paid time off
Referral program
Vision insurance
Schedule:
Monday to Friday
No weekends
Experience:
Clinical Veterinary: 3 years (Required)
Work Location: Remote
Title: Referral Partner Coordinator
Company: Mobile Veterinary Specialists (MOVES)
Location: Remote
