Overview
Receptionist Lead Jobs in Vancouver, WA at Mountain View Veterinary Hospital
Full Job Description
Title: Receptionist Lead
Reports to: Hospital Manager
Department: Reception
Location: Mountain View Veterinary Hospital 00273
Position Overview: The Receptionist Lead is the direct superior to CSRs and reports directly to the Hospital Manager. They are responsible for the reception and lobby area including: cleanliness, supplies, client care standards, CSR employees, and communication with rest of the hospital regarding their area.
Essential Functions:
Create employee schedules for CSRs at least 2 weeks in advance
Implement and oversee training for new CSR hires
Work with training lesion make training schedules and monitor progress of training for new CSR hires
Check in with CSRs to discuss work ethic, progress, performance, and attendance
Keep inventory lead up to date on needs of lobby and reception area
Mediate HR related issues with employees before involving HM for disciplinary action
Set and reinforce standards for CSRs with professionalism, attendance, protocols, and level of care given to clients.
Work with HM to create and edit protocols to maintain highest level of care and efficiency
Communicate needs and feedback to and from medical staff on behalf of CSRs
Complete end of month and year reporting
Including going through “ready to go” prescriptions
Attend lead, staff, and occasionally doctor meetings as representative of client services
PetVet Care Centers, Inc. is one of the nation’s leading operators of veterinary hospitals for companion animals. The company operates over 450 hospitals across multiple states and employs over 11,000 people including over 800 veterinarians. Since its inception, PetVet has been structured around a model that is focused on developing a partnership between the hospitals and the company and providing the highest quality medicine and service.
PetVet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V
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Title: Receptionist Lead
Company: Mountain View Veterinary Hospital
Location: Vancouver, WA
Category:
