Overview
Receptionist Jobs in United States at Veterinary Rehabilitation and Sports Medicine of Virginia
Veterinary Rehabilitation and Sports Medicine of Virginia is seeking a dedicated, compassionate, hard working individual to join our Richmond team. We provide a number of services, products and guidance to best service the animals within our community. This position is a crucial part of the team that provides a high level of customer service with each client they interact with. We believe each client becomes a part of the VRSVA family and want to make sure all clients and patients are treated with a high level of compassion, kindness and support.
Duties include:
Keep the front desk/waiting room at the Richmond location clean and visually appealing
Answer phone calls and emails within 24 hours during business days
Assist current and new clients with scheduling and answering questions to the best of their ability
Consult with a care provider when client reaches out for information specific to their animals care
Maintain updated records for current and new patients
Ensure each patient being seen has an updated new patient form
Scan and upload all records, forms, ect., into Neo in the appropriate patient file
Collaborate with care providers and assistants to ensure proper scheduling
Provide a high level of customer services and professionalism to all clients and potential clients
Ensure patients are checked in, checked out, scheduled out and charged appropriately based on therapies received
Provide regular feedback to team members to improve processes and procedures
Follow up with clients who are not on the schedule
Follow up with clients who have not paid their invoices
Provide regular updates to referring veterinarians for mutual clients
Process transactions through pet insurance companies
Assist in keeping track of inventory of products and hand outs on products
Requirements:
Can lift up to 50 pounds
Excellent written and verbal communication skills
Canine and/or feline baseline behavior and medical knowledge is preferred
Attention to detail
Ability to multitask
Work well independently and as a part of a team
Job Type: Full-time
Pay: $15.00 – $17.00 per hour
Expected hours: 30 – 40 per week
Benefits:
Employee discount
Schedule:
10 hour shift
Day shift
Work Location: In person
Title: Receptionist
Company: Veterinary Rehabilitation and Sports Medicine of Virginia
Location: United States
