Overview
Pet Resort Manager Jobs in Purcellville, VA at Blue Ridge Veterinary Associates
Location: Purcellville, Virginia
Job Type: Full-Time
About Us:
Blue Ridge Pet Resort is a premier pet resort dedicated to providing top-quality care, comfort, and enrichment for pets while their owners are away. We pride ourselves on creating a safe, fun, and nurturing environment where pets receive personalized attention and exceptional service.
Job Overview:
We are seeking a passionate, organized, and experienced Pet Resort Manager to lead our team and ensure the highest standards of care for our guests. The ideal candidate will have a strong background in animal care, team leadership, and customer service, with a commitment to maintaining a welcoming and well-run facility.
Key Responsibilities:
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Oversee daily operations of the pet resort, ensuring a safe, clean, and friendly environment for pets and clients.
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Manage and lead a team of pet care associates, groomers, and front desk staff, including hiring, training, and scheduling.
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Ensure all pets receive proper care, including feeding, exercise, medication administration, and enrichment activities.
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Provide exceptional customer service, addressing client questions, concerns, and special requests with professionalism and empathy.
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Maintain accurate records of pet care, reservations, and client information.
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Monitor and maintain cleanliness and safety standards throughout the facility.
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Develop and implement policies and procedures to improve efficiency and quality of care.
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Collaborate with veterinary partners, suppliers, and other external contacts as needed.
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Handle emergency situations with calmness and competence.
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Promote the resort’s services through marketing and community outreach efforts.
Qualifications:
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High school diploma or equivalent (Bachelor’s degree preferred).
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3+ years of experience in pet care, veterinary services, or animal boarding, with at least 1 year in a managerial role.
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Strong leadership, organizational, and communication skills.
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Deep understanding of animal behavior, health, and safety.
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Ability to manage multiple priorities and adapt to changing situations.
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Proficiency with computer systems and booking software.
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A genuine love for animals and commitment to their well-being.
Benefits:
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Competitive salary based on experience.
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Health, dental, and vision insurance.
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Paid time off and holidays.
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Employee discounts on pet care services.
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Opportunities for professional development and growth.
Title: Pet Resort Manager
Company: Blue Ridge Veterinary Associates
Location: Purcellville, VA
