Overview
Pet Care Customer Service Representative Jobs in College Station, TX at Wellborn Road Veterinary Medical Center
Veterinary Receptionist: Part-time Position. 15-35hrs a week.
The Veterinary Receptionist’s primary duty is interacting with clients and coordinating communication between doctors, assistants, and clients.
Essential duties and responsibilities:
Provide top-notch customer service.
Being attentive to client and pet needs.
Identify and work compassionately with clients in various emotional states.
Work patiently with distressed, frustrated or disgruntled clients.
Answer the phone calls from clients, multiple phone lines
Schedule appointments and schedule procedures.
Check-in clients.
Monitor client flow from check-in to discharge.
Monitor schedule and flow.
Client callbacks.
Managing record requests between other hospitals and specialty practices.
Fill prescriptions.
Client education.
Assist in cleaning the hospital; including but not limited to, keeping reception desk area and lobby clean and sanitary, taking out the trash and recycling, bathrooms, and exam rooms.
Process payment transactions.
Maintain proper documentation in medical records.
Relay appropriate information to/from clients to doctors and/or management.
Computer skills: Able to use Windows-based computer systems, word processing, excel, email, web search, and other skills needed to effectively use the practice management software program.
Receptionists must possess good critical thinking and problem-solving skills, compassion, a positive attitude, follow-through, and excellent communication and teamwork skills. Multitasking and accepting constructive criticism is essential. Punctuality is expected.
This job description does not necessarily cover every task or duty that might be assigned. There may be additional responsibilities assigned as necessary
Qualifications:
· Intermediate computer proficiency.
· Basic arithmetic skills
· Ability to learn in a fast-paced environment
· Ability to maintain confidentiality
· Excellent organizational, time management, and multitasking abilities.
· Capacity to work well during distressing situations.
· Ability to work shifts, on weekends, and some public holidays, as needed.
· Previous experience as a veterinary receptionist and working with the Avimark software, preferred, but can train the right a person with a strong customer service background.
Job Type: Part-time
Pay: From $12.00 per hour
Shift:
Day shift
Night shift
Work Location: In person
Title: Pet Care Customer Service Representative
Company: Wellborn Road Veterinary Medical Center
Location: College Station, TX
Category:
