Overview
Part-Time Veterinary Customer Service Representative Jobs in Midlothian, VA at Urgent Paws Veterinary Care
About Urgent Paws Veterinary Care
Urgent Paws Veterinary Care is a locally owned clinic located in Midlothian, VA, providing compassionate, high-quality urgent care for pets during times of illness, injury, and unexpected situations. Our practice is built around empowering veterinary professionals to deliver exceptional medicine in a supportive, collaborative environment—because we believe great care starts with a strong, valued team.
We are committed not only to our patients and clients, but also to the community we serve, offering reliable urgent care services including diagnostics, advanced treatments, and general surgery for urgent cases. At Urgent Paws, every patient is treated with skill, empathy, and the urgency they deserve.
Our Mission & Core Values
Our Mission: To provide exceptional, compassionate urgent veterinary care while creating a positive, supportive experience for every patient, client, and team member we serve.
Our culture is built on compassion, teamwork, accountability, positivity, communication, and excellence in patient and client care. We believe every team member plays an important role in creating the experience we want our clients and patients to have. We value individuals who take ownership of their attitude and actions, support one another, bring positive energy to the workplace, and are committed to continuously learning and improving.
Job Overview – Customer Service Representative
We are seeking an energetic, compassionate, and dedicated part-time Customer Service Representative (CSR) to join our veterinary urgent care team. As the first point of contact for our clients, you will play an essential role in creating a welcoming, professional, and supportive experience for clients and their pets.
This position requires excellent communication skills, the ability to remain calm and compassionate during stressful situations, and the ability to efficiently manage multiple tasks in a fast-paced urgent care environment. The CSR works closely with the medical team and referring veterinary teams to support efficient patient flow and exceptional client care.
Schedule & Availability Requirements
Urgent Paws Veterinary Care is a 7-day-a-week practice, and weekend availability is an essential requirement of this position. Employees should expect to be scheduled for weekend shifts as part of their regular work schedule.
Urgent Paws is open all holidays except Thanksgiving Day and Christmas Day. Employees should expect to work holidays when scheduled, with the exception of these two practice-closed holidays.
Because we provide urgent care, our team must be dependable and available to meet the needs of our patients and clients throughout the week, including weekends and holidays.
Responsibilities
- Respond promptly and professionally to client inquiries via phone, email, and in-person communication
- Provide a warm, welcoming, and professional first impression for clients entering the hospital
- Assist with patient check-in, registration, and collection of required client and patient information
- Assist with patient triage by gathering accurate information and promptly communicating concerns to the medical team
- Communicate clearly with clients regarding services, treatment plans, estimates, payment expectations, and discharge instructions as directed by the medical team
- Communicate professionally with referring veterinary teams and assist with coordination of patient referrals
- Handle outbound calls to follow up with clients and support patient care as directed
- Maintain accurate client and patient records through detailed data entry
- Assist clients with account management tasks, including updating information and processing transactions securely
- Demonstrate excellent phone etiquette and communication skills during all client interactions
- Identify client needs and provide appropriate solutions while maintaining professionalism and compassion
- Support efficient patient flow and collaborate with the medical team to ensure timely communication and continuity of care
- Maintain a clean, organized, and welcoming reception area
- Uphold confidentiality and follow established policies and procedures
- Contribute to a positive workplace culture by demonstrating professionalism, accountability, teamwork, and respect for fellow team members
- Maintain a willingness to learn, accept feedback, and continuously develop knowledge and skills
Physical Requirements
- Ability to sit, stand, and remain on your feet for extended periods, including 8–10 hours at a time
- Ability to bend, kneel, stoop, reach, and move throughout the hospital as needed
- Ability to safely handle and assist with animals as directed by the medical team
- Ability to work safely around animals, animal waste, biohazardous materials, and various chemicals
- Ability to safely lift and carry supplies or items weighing up to 25 pounds
Experience & Qualifications
- Previous veterinary experience preferred; training will be provided
- Strong customer service and communication skills with a compassionate, professional demeanor
- Ability to remain calm, organized, and professional in a fast-paced urgent care environment
- Strong data entry skills with the ability to accurately input information quickly and efficiently
- Experience in client service demonstrating effective communication and problem-solving abilities
- Familiarity with Microsoft Office applications and general computer skills necessary for daily operations
- Ability to learn and efficiently utilize veterinary practice management software, electronic medical records, and other computer-based systems
- Ability to gather information for patient triage and communicate concerns appropriately to the medical team
- Strong attention to detail and ability to multitask while maintaining accuracy
- Dependable and reliable attendance, including the ability to work weekends and holidays as part of a 7-day urgent care schedule
- Ability to work effectively as part of a collaborative, team-centered environment
- Commitment to providing compassionate, high-quality client and patient care
- Commitment to cultivating a positive work environment that values supporting team members and respecting the thoughts and work of others
Why Join Urgent Paws?
At Urgent Paws Veterinary Care, we believe exceptional patient care starts with supporting our entire team. We strive to create a workplace where team members feel valued, supported, empowered, and encouraged to grow.
Join our collaborative team and make a meaningful impact on patients, clients, and the community while developing your career in veterinary urgent care. We value individuals who are energetic, compassionate, accountable, and eager to contribute to a positive team culture while providing exceptional service to every client.
Job Type: Part-time
Pay: From $17.00 per hour
Work Location: In person
Title: Part-Time Veterinary Customer Service Representative
Company: Urgent Paws Veterinary Care
Location: Midlothian, VA
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