Overview
Operations & Property Manager Jobs in Nairobi County, Kenya at The Kika
Title: Operations & Property Manager
Company: The Kika
Location: Nairobi County, Kenya
Kika Des Suites is seeking an experienced Operations & Property Manager to oversee the day-to-day management of our serviced apartments, drive occupancy and revenue growth, and ensure an outstanding guest experience.
Key Responsibilities:
- Oversee the daily operations of the serviced apartments, ensuring smooth and efficient service delivery.
- Drive revenue growth by maximizing occupancy through direct bookings, OTA optimization, corporate partnerships, and long-stay business.
- Develop and implement pricing and revenue strategies to improve occupancy and profitability.
- Manage reservations, guest arrivals and departures, and ensure exceptional guest satisfaction.
- Coordinate housekeeping, maintenance, security, and front office teams to maintain high property standards.
- Monitor property performance, operating costs, budgets, and revenue targets.
- Build and maintain relationships with corporate clients, relocation companies, travel agents, and booking partners.
- Ensure compliance with company policies, health and safety standards, and regulatory requirements.
- Prepare operational and performance reports, identifying opportunities to improve efficiency and profitability.
Requirements:
- Minimum 3–5 years of experience managing serviced apartments, hotels, or hospitality properties.
- Proven experience in operations management and revenue generation.
- Strong knowledge of OTA platforms (Booking.com, Airbnb, Expedia, etc.) and channel management.
- Experience in corporate sales, occupancy management, and pricing strategies.
- Excellent leadership, communication, and problem-solving skills.
- Ability to maintain high service standards while achieving occupancy and revenue targets.
