Operations Manager

Overview

Operations Manager Jobs in London Area, United Kingdom at Pawra

Title: Operations Manager

Company: Pawra

Location: London Area, United Kingdom

Job Overview 

Join us as a Operations Manager and take the lead in pioneering pet care! We’re seeking an experienced, results-driven professional with proven background in managing the daily operations of veterinary clinics. You’ll excel in leadership, team management, and financial oversight, ensuring smooth operations and outstanding owner and pet experience – you’ll drive efficiency at every level. Your proven ability to foster growth through strategic planning, innovative marketing, and client retention will be key. Above all, you’ll maintain high standards of care, operational excellence, and a positive, collaborative work environment. 

We also have our five principles which form the foundation of how we do business every day and we put these at the centre of every decision we make. This means:  

We are committed to Quality of work and contributions to society. 

we embrace our Responsibility (as individuals and a company) to act now. 

We base our decisions on Mutuality of benefits to our stakeholders.  

We harness the powers of Efficiency to use our resources to maximum effect.  

We have the financial Freedom to make our own decisions, unrestricted by motivations of others. 

Key Responsibilities 

As a Operations Manager you will provide: 

Excellent Leadership & Team Management.  

Client Relationship Management (including new business and retention of clients). 

Delivery of new business and sales targets.  

EBITDAR and financial management/strategy. 

Business quarterly budgeting and forecasting. 

Schedule rota and annual leave management. 

New Business and Marketing Strategy. 

Health and Safety and Compliance (inc. SOP creation/risk assessments/COSHH/Crisis Management) 

Recruitment of new team members. 

Performance management of team members.  

 

Qualifications and Education Requirements 

MindBody software and booking experience (desirable)  

2 to 3 years experience in a Senior Management position/role.  

Skills and Attributes 

A superstar team player with a heart for collaboration. 

Provide an exceptional, personalised experience for both customers and their pets. 

Be a problem-solving herobyresolving pet and owner concerns with empathy and expertise. 

As a frictionless collaborator, push boundaries for business growth and excellence by developing new referral pathways.  

Support in driving culture of a clean safe environment for members guests and staff. 

A proactive, solutions-driven attitude (always ready to say “yes, let’s do this!”). 

Additional Notes 

This is a full-time position and working hours are aligned with business needs and will include evenings and weekends to ensure care is available when it matters most. 

This is your opportunity to merge professional growth with purpose, innovation, and joy. Become part of a vibrant, forward-thinking team and redefine what is possible in pet wellness!