Overview
MICE Executive Jobs in Kenya at Masters’ Union
Title: MICE Executive
Company: Masters’ Union
Location: Kenya
Location: Nairobi, Kenya
Employment Type: Full-Time
About Masters’ Union
Masters’ Union is redefining higher education by bringing together world-class practitioners, global business leaders, and industry experts to create transformational learning experiences. We believe education should extend far beyond the classroom, with immersive events, industry engagement, and seamless operational execution playing a critical role in the student journey.
As we continue expanding globally, we are looking for an Events & Operations Manager to lead the planning and execution of high-impact events while ensuring smooth day-to-day operational excellence across our programs in Kenya.
About the Role
The Events & Operations Manager will be responsible for planning, coordinating, and executing a wide range of student, corporate, and community events while managing operational logistics to deliver an exceptional participant experience.
This role requires someone who thrives in fast-paced environments, has exceptional organizational skills, and can manage multiple stakeholders, vendors, and projects simultaneously.
Key Responsibilities
Event Planning & Execution
- Plan and execute workshops, conferences, networking events, industry visits, boot camps, orientation programs, graduation ceremonies, and community engagement events.
- Develop detailed event plans, timelines, budgets, and execution checklists.
- Coordinate venue selection, catering, transportation, accommodation, branding, AV requirements, and event logistics.
- Ensure every event delivers a premium participant experience aligned with Masters’ Union standards.
- Manage on-ground event execution and troubleshoot operational issues in real time.
Operations Management
- Oversee daily operational activities supporting academic and non-academic programs.
- Develop and improve operational processes to enhance efficiency and scalability.
- Coordinate with internal teams including academics, admissions, student success, marketing, finance, and leadership.
- Maintain operational documentation, SOPs, reports, and event calendars.
- Monitor budgets and ensure cost-effective execution without compromising quality.
Vendor & Stakeholder Management
- Identify, onboard, and manage vendors, suppliers, venues, and external partners.
- Negotiate commercial terms and maintain strong vendor relationships.
- Coordinate with speakers, corporate partners, government agencies, universities, and community organizations where required.
Student Experience
- Ensure a seamless participant journey before, during, and after every event.
- Manage registrations, communications, attendance tracking, and feedback collection.
- Continuously improve the overall student and guest experience based on feedback and operational insights.
Compliance & Reporting
- Ensure compliance with local regulations, health and safety standards, and organizational policies.
- Prepare event reports, operational dashboards, and post-event analyses with key recommendations.
- Track KPIs related to event success, participant engagement, budgets, and operational performance.
What We’re Looking For
- Bachelor’s degree in Business, Hospitality, Event Management, Operations, or a related field.
- 4–8 years of experience in events, operations, hospitality, education, consulting, or community management.
- Proven experience managing large-scale events from planning through execution.
- Strong project management and organizational skills.
- Excellent communication and stakeholder management abilities.
- Experience working with budgets, vendors, and cross-functional teams.
- Ability to remain calm under pressure and solve problems proactively.
- High ownership mindset with exceptional attention to detail.
- Proficiency in Google Workspace, Microsoft Office, project management tools, and event management platforms.
Preferred Qualifications
- Experience in higher education, EdTech, consulting, startups, or hospitality.
- Experience managing corporate events or executive programs.
- Familiarity with CRM or event registration platforms.
- Experience working in multicultural or international environments.
Why Join Masters’ Union?
- Be part of one of the fastest-growing institutions transforming higher education.
- Work alongside entrepreneurs, global business leaders, and industry experts.
- Build world-class learning experiences through impactful events.
- High ownership, autonomy, and opportunities for professional growth.
- Collaborative and entrepreneurial work environment with international exposure.
