Overview
Membership Executive Jobs in St Albans, England, United Kingdom at Creature Comforts
Title: Membership Executive
Company: Creature Comforts
Location: St Albans, England, United Kingdom
We’re redesigning the entire veterinary experience from the ground up, using a membership model to make access to care seamless, joyful everyday for pets and their parents. No more struggling to get an appointment, waiting around in drab clinics, and being treated by a different vet every time. We’re delivering personal service, beautiful spaces, clever tech, and – of course – plenty of treats for pets and people alike.
As we grow, we’re looking for an enthusiastic Membership Executive to drive new member recruitment, as well as the activation and retention of our existing members in our ever-increasing number of vet clinics. Reporting to our Director of Sales & Memberships, this is an in-person role, based primarily in our St Albans clinic. You will also spend some time at our Edgware Road HQ with the wider Marketing team.
Job requirements
Hands-on experience in sales or membership-focused roles
2+ years of membership sales and management experience (client roles only)
Familiar with CRM platforms (eg. Freshsales, Pipedrive, Hubspot)
Passion for delivering excellent experiences that build lasting member relationships
Previous high-growth startup or membership business exposure is a big plus
Prior hyper-local marketing or subscription experience is a bonus too
With your can-do attitude, hitting big targets is easy as 1, 2, 3…
Persuasive and personable, your communication skills are simply second to none
You’re a professional plate juggler (though perhaps not literally!) – having multiple projects on-the-go is the kind of thing that gets you out of bed in the morning
You’ll be comfortable working as a one-man-band or playing your part in a team
If sitting at a desk, 9-5, is what you’re after, this role probably isn’t for you
Job responsibilities
Working with your manager, drive new subscription membership sales
Identify new ways to attract new members in a 2-mile local catchment area
Launch outreach and engagement initiatives, increasing visibility within local communities
Partner with a team of brand ambassadors for local lead generation
Maintain and manage the growing waitlist of prospective members for your clinic
Forge and maintain strong relationships with existing members, and run retention and winback activities for members who have churned
Organise and run tours, ‘open days’ and events at the clinic to drive footfall
Be a trusted, consistent contact for our members, ensuring their CC membership journey is running smoothly in collaboration with clinical teams
Track and report on membership metrics to inform strategy and improve performance
Forge strong, friendly and collaborative relationships with the clinic and HQ teams
Work with the wider marketing team to unify customer communications across all touch points to deliver a consistent brand experience
Job benefits
Uncapped incentive plan for achieving membership targets
Hybrid working with a dog-friendly Edgware Road office
Being part of a people (and animal)-first culture
25 days annual leave (plus your birthday off after 1 year’s service)
Salary Sacrifice Workplace Pension Scheme provided by Nest
World-class team with room to grow and learn from those around you
Regular company social events
A secure, well-funded (growing!) business
