Overview
Lead Veterinary Receptionist – experienced Jobs in Southbridge, MA at Second Chance Animal Services
Make a difference every day. Be part of something bigger.
Are you ready to take the next step in your veterinary receptionist career? Second Chance Animal Services is looking for a Lead Veterinary Receptionist to join our Southbridge Community Veterinary Hospital—a position where leadership meets compassion, and your skills help save lives.
At Second Chance, we’re not just a veterinary hospital—we’re a nonprofit on a mission to provide access to care for all pets in need. Join a team that’s pioneering innovative solutions to help keep pets in loving homes, no matter the financial circumstances of their owners. You’ll go home each day knowing the work you do has made a real impact.
About the Role
We’re seeking a motivated, experienced individual who thrives in a fast-paced environment and is ready to take on a leadership role. As the Lead Veterinary Receptionist, you will not only handle front desk duties but also mentor and support our reception team to deliver exceptional service and compassionate care.
Key Responsibilities
Lead and support the front desk team, ensuring smooth day-to-day operations
Provide top-tier customer service and build rapport with clients
Oversee appointment scheduling, patient check-in/check-out, and payment processing
Serve as liaison between reception and medical teams to ensure efficient workflow
Assist with training new team members and monitoring performance
Step in to assist the veterinary team as needed
Handle client concerns with empathy and professionalism
Promote the mission of Second Chance and educate clients on our services
What We’re Looking For
Prior experience in a veterinary reception role required
Leadership or supervisory experience strongly preferred
Excellent communication and interpersonal skills
A passion for helping animals and the people who love them
Dependable, organized, and calm under pressure
Bilingual skills are a plus
A positive, can-do attitude and a team-focused mindset
Why Join Us?
Be part of a passionate team committed to making veterinary care accessible to all
Enjoy a supportive and collaborative work environment
Competitive pay and growth opportunities
Deep satisfaction from knowing you’re making a real difference every day
Learn more about us and our mission: https://youtu.be/dC1n1Cg-cHY
Visit our website: secondchanceanimals.org
Job Types: Full-time, Part-time
Pay: $18.00 – $22.00 per hour
Benefits:
Employee discount
Flexible schedule
Paid time off
Schedule:
Day shift
Work Location: In person
Title: Lead Veterinary Receptionist – experienced
Company: Second Chance Animal Services
Location: Southbridge, MA
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