Overview
Lead Customer Service Representative Jobs in Saint Cloud, MN at Lakefield Veterinary Group
Lead the front. Support the team. Elevate the client experience. Join us at Companions Animal Hospital as our next CCR Lead!
Companions has been serving the St. Cloud community since 1998, and we’re looking for an experienced Lead Client Care Representativeto guide our team at the front desk. This role is perfect for someone who thrives in a fast-paced environment, brings positive leadership energyand has a strong background in client service.
As CCR Lead, you’ll support and oversee the team that serves as the face of our hospital. You’ll model excellent service, help streamline daily operationsand work closely with the Hospital Administrator to keep things running smoothly – while making sure both clients and teammates feel supported at each step.
What you’ll do:
Perform all traditional CCR duties (phones, emails, faxes, invoicing, client communication, etc.)
Coach, mentor and support CCR team members
Provide timely feedback and training
Assist with escalated client concerns
Manage CCR team scheduling and daily task flow
Identify and implement process improvements
Help plan, monitor and respond on our social media platforms
What you bring:
Animal-related client service experience
Confidence and coolnessunder pressure
Excellent time management and attention to detail
A passion for customer service and team collaboration
Strong communication skills and leadership potential
Familiarity with multi-line phone systems, schedulingand veterinary software
Position Details:
What’s in it for you:
$18$21/hour based on experience
PTO, paid holidays and performance-based bonuses
Medical, dental, vision, life and disability insurance
Employee Assistance Program and 401K
Pet care discounts
Free uniforms and all the tools you need
Ongoing mentorship and training
We’re open M-F 7am-6pm
Did we mention awesome teammates? We have a great team!
We’re not looking for ordinary. We’re looking for someone ready to raise the bar – and we hope it’s you. Apply today!
To be considered for this role and after completing the application, please email [email protected] your answer to the following question: “What does exceptional client service look like in a veterinary clinic?” Applications submitted without a response may not be reviewed.
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Title: Lead Customer Service Representative
Company: Lakefield Veterinary Group
Location: Saint Cloud, MN
Category:
