Overview
Junior Reservations Consultant Jobs in Windhoek, Khomas, Namibia at Kalahari Car Hire
Title: Junior Reservations Consultant
Company: Kalahari Car Hire
Location: Windhoek, Khomas, Namibia
Company Description
Kalahari Car Hire is a proudly Namibian-owned provider of premium 4×4 vehicle and camping equipment rentals for both business and leisure travelers across Namibia and neighboring regions. The team combines international business experience with deep local knowledge to deliver service that is both world-class and authentically Namibian. With a modern, fully equipped fleet and attentive, personalized support, the company focuses on safety, comfort, and seamless travel experiences. Being locally owned and operated allows Kalahari Car Hire to offer practical, insider advice on routes, attractions, and logistics. The company is committed to transforming vehicle hire into a premium travel experience.
About the Role
Kalahari Car Hire is looking for a friendly, detail-oriented Junior Reservations Team Member to join our reservations desk. You will be a key point of contact for customers, tour operators, and travel agents booking vehicles with us, helping turn enquiries into confirmed reservations and giving every customer a great first impression of Kalahari Car Hire. As we serve a large international customer base, fluency in a European language in addition to English is a strong plus.
Key Responsibilities
- Handle incoming reservation enquiries by phone, email, and online booking channels
- Create, amend, and confirm vehicle reservations accurately in the booking system
- Check vehicle availability across the fleet to fulfil bookings
- Provide accurate information on vehicle types, rates, rental terms, and add-ons (GPS, child seats, additional insurance)
- Planning and coordinating shuttle services to and from the airport or other agreed locations in coordination with clients and service providers; scheduling drivers for vehicle deliveries and returns.
- Welcoming customers on arrival, explaining rental conditions, and serving as the first point of contact on-site.
- Process deposits, payments, and cancellations in line with company policy
- Liaise professionally with local and international customers, tour operators, and travel agents
- Follow up on outstanding quotes and unconfirmed bookings to help maximize conversion
- Maintain accurate and up-to-date customer and booking records
- Assist walk-in and phone customers with rental queries, providing excellent service throughout
- Escalate complex, high-value, or problem bookings to senior reservations staff
- Support the reservations team with general administrative tasks as needed
Requirements
- High school diploma or equivalent
- 0–2 years of experience in reservations, customer service, hospitality, or travel preferred, but not essential
- Excellent verbal and written communication skills in English
- A European language (e.g. German, French, Dutch, Italian, Spanish, Russian) is highly beneficial given our international customer base
- Strong attention to detail and accuracy when processing bookings and payments
- Comfortable using booking/reservation software, email, and Excel
- Friendly, professional telephone manner and a customer-service mindset
- Ability to multitask and stay organized in a fast-paced environment
- A valid driver’s license and good driving skills are essential for this role.
Nice to Have
- Fluency in German, French, Dutch, or Italian
- Experience with car rental or travel booking systems
- Background in tourism, hospitality, or the travel industry
- Familiarity with Namibia's tourist routes and destinations
Job Details
- Location: On-site at the Kalahari Car Hire office in Windhoek
- Employment Type: Full-time
