Overview
Junior Customer service officer Jobs in Addis Ababa, Addis Ababa, Ethiopia at Siinqee Bank
Title: Junior Customer service officer
Company: Siinqee Bank
Location: Addis Ababa, Addis Ababa, Ethiopia
Company Description Siinqee Bank SC is a transformative financial institution focused on empowering communities through inclusive banking and microfinance services. Inspired by the Oromo “Siinqee” tradition, the bank combines cultural values of protection and mediation with modern technology to create sustainable economic growth. Siinqee Bank is committed to maximizing stakeholder value while expanding access to financial services for diverse customer groups. The bank engages customers through multiple digital channels and encourages individuals and businesses to unlock their financial potential with tailored solutions.
Role Description The Junior Customer Service Officer is a full-time, on-site role based in Addis Ababa. This position is responsible for welcoming customers, responding to inquiries, and providing accurate information about bank products and services. The role includes handling account-related requests, assisting with transactions, resolving basic issues, and directing customers to appropriate departments for specialized support. The Junior Customer Service Officer will document customer interactions, maintain up-to-date records, and follow established procedures to ensure consistent service quality. The role also involves promoting a positive customer experience, supporting branch operations, and contributing to continuous service improvement initiatives.
Qualifications
- Strong Interpersonal Skills to communicate clearly, build trust, and maintain professional relationships with diverse customers.
- Ability to maintain high levels of Customer Satisfaction by listening actively, addressing concerns, and following up on customer needs.
- Proficiency in Customer Support and Customer Service, including responding to inquiries, managing complaints, and providing timely solutions.
- Commitment to enhancing the Customer Experience through courteous service, empathy, and attention to detail in every interaction.
- Basic knowledge of banking products and services, with willingness to learn and adapt to new systems and procedures.
- Strong organizational skills, accuracy in handling customer information, and ability to follow compliance and security guidelines.
- Excellent verbal and written communication skills in relevant local languages and in English.
- Diploma or bachelor’s degree in Business, Management, Banking, or a related field is preferred; prior customer-facing experience is an advantage.
