Overview
German Speaking Customer Service for Veterinary Services Department Jobs in Athens, Attiki, Greece at Mercier Consultancy
Title: German Speaking Customer Service for Veterinary Services Department
Company: Mercier Consultancy
Location: Athens, Attiki, Greece
Mercier Consultancy is in search of a dedicated German Speaking Customer Service Representative for our Veterinary Services Department for one of our clients. In this essential Entry Level role, you will provide compassionate and knowledgeable support to our German-speaking clients, helping them with inquiries related to various veterinary services for their pets.
Your fluency in German will be critical as you assist pet owners with appointment scheduling, service inquiries, and general pet care questions. You will play a vital role in ensuring that clients receive the best possible care and support for their beloved animals.
Responsibilities
Provide high-quality customer service in German via phone, email, and chat regarding veterinary services
Assist clients with questions about pet health, available services, and appointment bookings
Resolve customer concerns and complaints in a compassionate and timely manner
Keep accurate records of customer interactions in our CRM system
Collaborate with veterinary staff to ensure clients receive timely and accurate information
Gather and relay customer feedback to improve service delivery
Stay informed about veterinary practices and the latest pet care advice
Requirements
Fluency in both German and English, with excellent verbal and written communication skills
Strong customer service orientation and empathy for pet owners
Previous experience in customer service, preferably in veterinary or healthcare settings, is an advantage
Able to manage multiple inquiries efficiently in a fast-paced environment
Detail-oriented with excellent organizational skills
Passion for animals and providing top-notch care and support
Familiarity with customer support software and CRM systems is a plus
Benefits
Fully Paid Relocation Package ( Flight, Transfer and Hotel )
Health Insurance
Private Health Insurance
2 Extra Salaries Per Year
Support In Finding Accommodation After Hotel
Fully Paid Training
Monthly Performance Bonus
Free Greek Course
And More..
