Overview
Front Office Coordinator Jobs in Houston, TX at Elation Physical Therapy
Title: Front Office Coordinator
Company: Elation Physical Therapy
Location: Houston, TX
We’re Hiring: Front Office Coordinator (Full-Time | Onsite | Pearland, TX)
Join a team that empowers individuals to unlock their physical potential in an inclusive, patient-centered environment.
About Us
At Elation Physical Therapy, we go beyond traditional care. We’re committed to providing affirming, individualized therapy for every body—supporting our community through specialized services, including sports medicine, post-operative care, pain management, LGBTQ+ health protocols, and telehealth. Join a team nationally recognized by the American Physical Therapy Association for its leadership in inclusive healthcare.
About the Role
As our Front Office Coordinator, you’ll be the welcoming face and voice of Elation. You’ll play a vital role in ensuring smooth daily operations, exceptional patient experiences, and seamless coordination between patients, clinicians, and insurance providers.
Key Responsibilities
Greet patients, manage phone calls, and serve as the first point of contact for our practice
Verify insurance benefits, authorizations, and coverage before and during treatment
Clearly explain insurance policies, co-pays, and patient financial responsibilities
Schedule all patient appointments (new and returning) in our EMR system
Maintain accurate patient records and update demographics as needed
Prepare and process intake forms, printed schedules, and daily patient summaries
Track Plans of Care and ensure timely reauthorizations
Confirm new evaluations and follow up with no-shows for rescheduling
Communicate with referring physicians and insurance companies
Assist with insurance claims follow-up and denials
Maintain a clean, organized front office environment
Uphold privacy standards and HIPAA compliance
Collaborate with clinical and admin teams to create a welcoming, affirming space for all patients
What You Bring
High School Diploma or equivalent required
1+ years of front office or administrative experience (preferably in healthcare or therapy settings)
Strong organizational and multitasking skills
Excellent phone and verbal communication etiquette
Knowledge of health insurance processes and medical terminology a plus
Proficient in Microsoft Office and electronic medical record systems
A commitment to inclusivity, professionalism, and high-quality patient care
Benefits We Offer
Medical, Dental and Vision plans
Flexible Spending Account (FSA) options
Hospital Indemnity
Accident
Critical Illness
Voluntary Term Life and AD&D
Voluntary Short and Long Term Disability
MetLife auto, homeowner, personal excess liability, boat, condo, motor home, recreational vehicle and renter’s insurance options
Entertainment Discounts through TicketsAtWork
Credit Union Membership – Corporate America Credit Union (CAFCU)
Pet Assure Veterinary Discount Plan
MetLife Legal Plans – MetLaw
LifeLock Identity Theft Protection
Why Join Elation?
Work in a collaborative, values-driven environment
Be part of a mission-led team that celebrates diversity and inclusion
Opportunity for growth within a forward-thinking outpatient practice
Make a meaningful impact in your local community
Location: Pearland, TX
Schedule: Monday–Friday
Job Type: Full-time, Onsite
