Overview
Front Office Associate Jobs in Penryn, CA at Loomis Basin Equine Medical Center
Description:
Position Overview:
The Front Office Associate is a customer facing front line role. The position supports a large animal equine veterinary practice, providing excellence in customer service. This position supports the administrative processes, provides customer support for all client issues and inquiries. The position is a great opportunity to be part of a dynamic team that is providing exceptional equine medical care to the Gilroy region and surrounding areas. Fulltime position M-F (Temporary 6 months)
Key Job Functions:
The front office administrative functions will involve client scheduling, answering phones, and data entry of invoices and client information.
Provide close out daily and reports as requested. Liaise with the main clinic on reporting clinic financials.
Provide outstanding customer support to our clients through the triaging of basic customer needs and inquiries.
Coordinate client service scheduling and pharmacy needs.
Proactively support the internal needs of the clinic including ensuring product supply / equipment needs are met.
Assist with coordination of lab work and pharmacy requirements.
Communicate with clients on patient status updates, timelines and provide basic client educational support.
Requirements:
Key Competencies:
Excellence in customer service with strong communication skills.
Ability to prioritize urgencies while maintaining focus and flexibility.
Resourceful and a multitasker with a strong work ethic.
Problem solver and solution driven.
Team player but also enjoys autonomous work.
Productive and focused in fast paced, sometimes stressful work environments.
Good foundational math abilities.
Job Qualifications:
High School Diploma, Associates Degree preferred.
One year support experience working in a medical practice setting.
Basic equine knowledge/ experience.
Tech savvy and quick learner.
Title: Front Office Associate
Company: Loomis Basin Equine Medical Center
Location: Penryn, CA
