Overview
Front Desk Receptionist – D.O.G. Hotels Miami Shores Jobs in Miami, FL at D.O.G Hotels
About the Role
D.O.G. Hotels Miami Shores is looking for a friendly, energetic, and dog-loving Front Desk Receptionist to join our team.
This is a customer-facing position in a busy dog daycare, boarding, and grooming environment. We are looking for someone who provides excellent customer service, stays organized, communicates well, and is comfortable working around dogs of all sizes and personalities.
Previous customer service experience is required. Previous experience working with dogs or in the pet-care industry is highly recommended.
Responsibilities
- Greet clients and their dogs in a friendly and professional manner
- Check dogs in and out for daycare, boarding, grooming, and other services
- Answer incoming phone calls, texts, emails, and client questions
- Schedule and manage daycare, boarding, grooming, and service reservations
- Maintain accurate customer and pet profiles
- Process payments and complete customer transactions
- Communicate important pet information, special instructions, medications, and client requests to the appropriate team members
- Coordinate closely with daycare, boarding, grooming, and management teams
- Provide clients with information about D.O.G. services, pricing, policies, and availability
- Help resolve basic customer concerns professionally and escalate issues to management when necessary
- Maintain an organized, clean, and welcoming reception area
- Assist with retail product sales and recommendations
- Provide excellent customer service during busy check-in and pick-up periods
- Follow company safety procedures and customer service standards
Requirements
- Previous customer service experience required
- Must be available to work weekends
- Must be available to work holidays
- Comfortable working around dogs of different breeds and sizes
- Friendly, outgoing, professional, and dependable
- Strong communication and organizational skills
- Ability to multitask in a fast-paced environment
- Basic computer and technology skills
- Gingr software experience is a plus
- Previous dog daycare, boarding, veterinary, grooming, or pet-care experience is highly recommended
Benefits & Perks
- $15–$16/hour
- Tips
- Paid Time Off (PTO)
- Employee discounts
- Free dog services
- Opportunity to grow with D.O.G. Hotels
- Future employee health insurance program
Schedule
This is a full-time position. Applicants must have flexible availability, including weekends and holidays.
If you love dogs, enjoy working with people, and thrive in a fast-paced customer service environment, we would love to meet you.
Apply today to join the D.O.G. Hotels Miami Shores team!
Pay: $15.00 – $16.00 per hour
Benefits:
- Employee discount
- Paid time off
Work Location: In person
Title: Front Desk Receptionist – D.O.G. Hotels Miami Shores
Company: D.O.G Hotels
Location: Miami, FL
Category:
