Overview
Front Desk Receptionist Jobs in Jasper, IN at Dogwood Animal Clinic
We are seeking a friendly, organized, and compassionate receptionist to join our veterinary clinic. The receptionist is the first point of contact for clients and plays a critical role in creating a positive, welcoming environment. You will handle a variety of administrative tasks, manage client appointments, answer calls, and assist with patient intake to ensure smooth clinic operations.
Key Responsibilities:
Client Interaction:
Greet and check in clients and their pets with a warm and friendly demeanor.
Answer and manage phone calls, providing information on services, pricing, and appointment availability.
Schedule appointments, send reminders, and follow up with clients as needed.
Process client inquiries, both in person and over the phone, and provide excellent customer service.
Administrative Duties:
Manage client records, inputting accurate and detailed information into the clinic’s system.
Process billing and payments, including handling insurance claims and financial inquiries.
Prepare and maintain patient files, ensuring all forms are completed properly.
Assist with inventory management, including tracking and ordering office and medical supplies.
Communication & Coordination:
Liaise with veterinary technicians, doctors, and other team members to ensure effective patient care.
Assist in preparing clients for procedures and explain post-visit care instructions.
Handle emergency appointments and provide clients with instructions in urgent situations.
General Office Support:
Maintain the cleanliness and organization of the clinic.
Manage the clinic’s email and respond to client inquiries.
Process medical records and ensure proper confidentiality of client and patient information.
Qualifications:
High school diploma or equivalent (preferred).
Prior experience in customer service or administrative roles (experience in a veterinary or medical setting is a plus).
Strong communication and interpersonal skills.
Proficient with office software (Microsoft Office, clinic management systems, etc.).
Ability to multitask and stay organized in a fast-paced environment.
Empathy for animals and their owners.
Physical Requirements:
Ability to stand or sit for extended periods of time.
Some light lifting may be required (up to 20 lbs).
Job Type: Full-time
Pay: From $13.00 per hour
Benefits:
Employee discount
Flexible schedule
Health insurance
Paid time off
Schedule:
Day shift
No nights
No weekends
Work Location: In person
Title: Front Desk Receptionist
Company: Dogwood Animal Clinic
Location: Jasper, IN
