Overview
Front Desk Receptionist Jobs in Jefferson City, TN at All Dogs K9 Care Center
Position Summary
The Receptionist serves as the first point of contact for pet owners, providing exceptional customer service while ensuring the smooth operation of the front office. This role involves greeting clients, scheduling reservations, processing payments, maintaining accurate records, and communicating effectively with both customers and kennel staff. The ideal candidate is organized, compassionate, detail-oriented, and enjoys working in a fast-paced environment surrounded by dogs.
Key Responsibilities
- Welcome clients and their pets in a friendly, professional manner.
- Answer incoming phone calls, emails, and text messages promptly and courteously.
- Schedule boarding, daycare, grooming, and evaluation appointments.
- Check pets in and out while verifying vaccination records and required paperwork.
- Process payments, issue receipts, and balance the cash drawer as needed.
- Maintain accurate customer and pet records using facility management software.
- Communicate special feeding, medication, behavioral, or medical instructions to kennel staff.
- Respond to customer questions regarding services, pricing, policies, and pet care.
- Monitor facility occupancy and assist with reservation management.
- Maintain a clean, organized, and welcoming reception area.
- Assist with retail sales of pet food, treats, toys, and other merchandise.
- Coordinate with staff to ensure timely pet drop-offs and pick-ups.
- Handle customer concerns professionally and escalate issues to management when appropriate.
- Follow all company safety, sanitation, and confidentiality policies.
Qualifications
- High school diploma or equivalent required.
- Previous experience in customer service, reception, veterinary, pet care, or hospitality preferred.
- Comfortable handling and interacting with dogs of various breeds, sizes, and temperaments.
- Strong verbal and written communication skills.
- Excellent organizational and multitasking abilities.
- Basic computer proficiency, including appointment scheduling and point-of-sale systems.
- Ability to work independently and as part of a team.
- Dependable, punctual, and professional appearance.
Physical Requirements
- Ability to stand, walk, bend, and lift up to 40 pounds.
- Comfortable working around barking dogs, pet hair, and cleaning products.
- Ability to safely handle dogs when necessary.
- May be exposed to varying noise levels and occasional outdoor weather conditions.
Schedule
- Part-time
- Must be available to work weekends, holidays, and evenings.
- Flexibility to work during peak holiday boarding seasons.
- Anticipated work schedule : Tuesday, Thursday and Friday 3-7pm ; Saturday 8a-5p ; Sunday 12p-5p
Preferred Skills
- Experience in a kennel, veterinary clinic, grooming salon, or pet daycare.
- Knowledge of dog breeds and canine behavior.
- Familiarity with kennel management or reservation software.
- Cash handling and retail sales experience.
Core Competencies
- Outstanding customer service
- Compassion for animals
- Attention to detail
- Reliability and professionalism
- Time management
- Teamwork
- Problem-solving
- Effective communication
Benefits (if applicable)
- Competitive hourly pay
- Employee discounts on boarding, daycare, grooming, and retail products
- Paid training
This position is ideal for someone who enjoys working with both people and pets while providing a welcoming experience for clients and helping ensure every dog receives exceptional care during their stay.
Pay: From $14.00 per hour
Application Question(s):
- Can you pass a drug screen?
- Are you available to work weekends, holidays, and evenings.
Flexibility to work during peak holiday boarding seasons.
Anticipated work schedule : Tuesday, Thursday and Friday 3-7pm ; Saturday 8a-5p ; Sunday 12p-5p
Work Location: In person
Title: Front Desk Receptionist
Company: All Dogs K9 Care Center
Location: Jefferson City, TN
Category:
