Overview
Front Desk Guest Experience & Sales Specialist — Pet Resort Jobs in Chandler, AZ at Happy Pets Palace & Playground
Front Desk Guest Experience & Sales Specialist — Pet Resort
Happy Pets Palace & Playground is looking for an outgoing, confident Front Desk Guest Experience & Sales Specialist who loves people, loves pets, and knows how to turn exceptional customer service into an even better experience for our guests.
This is not a traditional receptionist position.
Our Front Desk team is the face of Happy Pets Palace. You’ll build relationships with our clients, get to know their pets, help them navigate our services, and actively recommend options that make their experience even better.
Happy Pets Palace offers much more than daycare and boarding. In addition to our premium pet resort services, clients can take advantage of dog training programs, our Pet Professionals Academy (PPA), professional Pet Portrait Studio sessions, spa services, enrichment experiences, and our Happy Pets Adventure RV Rental experience, along with a variety of upgrades and special offerings.
We’re looking for someone who can learn everything we offer, identify opportunities based on each client and pet, and confidently connect them with the right services.
What You’ll Do
● Greet clients enthusiastically and create a warm, polished and professional first impression
● Learn our dogs and build genuine relationships with their owners
● Confidently recommend appropriate services based on each pet’s visit, personality and needs
● Promote and sell baths, spa services, Royal Extras, one-on-one enrichment, cuddle and fetch sessions, treats, birthday experiences and other premium upgrades
● Educate clients about additional Happy Pets Palace offerings, including dog training, Pet Professionals Academy, Pet Portrait Studio sessions and other specialty services
● Explain the value and benefits of services rather than simply asking, “Do you want to add anything?”
● Look for opportunities to enhance every guest’s experience
● Handle daycare and boarding reservations accurately
● Answer phones professionally and turn inquiries into reservations and new clients
● Communicate clearly with our pet-care team
● Maintain accurate client and pet information
● Follow up on services and ensure clients receive everything they purchased
● Help us meet individual and team Guest Enhanced Experience (GEE) goals
The Person We’re Looking For
You may be a great fit if you:
● Are naturally outgoing and comfortable starting conversations
● Have customer service and/or sales experience
● Enjoy recommending products or services you genuinely believe will benefit a customer
● Are comfortable being measured on sales and guest-service goals
● Can confidently ask for the sale without being pushy
● Notice opportunities instead of waiting to be told what to do
● Communicate professionally and enthusiastically in person and on the phone
● Are dependable, punctual and accountable
● Can multitask in a busy environment while remaining friendly, organized and accurate
● Enjoy working as part of a team
● Are eager to learn about all of the services Happy Pets Palace offers
● Love dogs — but understand that this position is primarily about serving their PEOPLE
Experience in high-end hospitality, luxury or specialty retail sales, upscale restaurants, salons/spas, hotels and resorts, veterinary reception, membership sales, or other customer-facing sales environments is especially valuable.
Pet-industry experience is welcome, but NOT required.
We can teach you our services.
We need you to bring the personality, confidence, initiative, professionalism and willingness to sell.
What Success Looks Like at Happy Pets
Our best Front Desk team members don’t simply process a daycare check-in or boarding reservation.
They think:
“What could make this pet’s experience even better?”
Maybe that’s a bath before pickup.
Maybe it’s a one-on-one enrichment, cuddle or fetch session.
Maybe it’s a special treat or birthday experience.
Maybe a client mentions a behavior they’ve been struggling with and it’s an opportunity to tell them about our dog training programs.
Maybe they’re looking for something fun and unique and would love to hear about our Pet Portrait Studio.
Great Front Desk team members listen, notice opportunities, make recommendations and confidently explain the value of what we offer.
We call this the Guest Enhanced Experience (GEE) — and it is an important part of this position.
Before You Apply
Please apply only if you are comfortable actively recommending and selling services to customers.
This position is a great fit for someone who enjoys hospitality and sales.
If you prefer a position where you simply answer phones, process transactions and wait for customers to request services, this will probably not be the right fit.
If you enjoy connecting with people, making thoughtful recommendations, achieving goals and creating an exceptional experience for pets and their owners, we would love to meet you.
Benefits
Here’s what you’ll enjoy as part of the Happy Pets Palace team:
● Be greeted every shift by dogs who are genuinely excited to see you
● Bring your qualified dog to work after you’ve completed your onboarding and training (eligibility requirements apply)
● Employee discounts on Happy Pets Palace services
● Free use of our self-service dog wash for your personal dogs
● Medical, dental and vision benefits (eligibility based on hours worked)
● Sick leave
● Retirement savings plan through Edward Jones with up to a 3% employer match
● Fixed schedules with flexibility when needed
● Hands-on training in canine behavior
● Opportunities for advancement, continued learning and new responsibilities as Happy Pets Palace continues to grow
Bonus Opportunities
● $40 bonus for working our 10:00 PM late-night potty break shift, ensuring every overnight boarding guest gets one last potty break before bed
Supplemental Pay
● Tip share
Schedule
Weekend and holiday availability is required. Happy Pets Palace cares for our guests 365 days a year, and our Front Desk team plays an important role in keeping everything running smoothly.
Weekdays
● Morning: 5:45 AM – 12:00 PM
● Afternoon: 11:55 AM – 6:45 PM
Saturdays — Effective 9/12
● Opening Shift: 6:55 AM – 1:00 PM
● Afternoon Shift: 12:45 PM – 6:45 PM
Sundays & Holidays
● Morning: 6:55 AM – 11:00 AM
● Afternoon: 2:55 PM – 6:45 PM
Think You’d Be a Great Fit?
If you’re outgoing, confident, motivated by goals, and love the idea of combining hospitality, sales and pets, we’d love to meet you.
We’re looking for someone who wants to know our clients, learn our services, make thoughtful recommendations and help create the kind of experience that keeps people excited to bring their pets back to Happy Pets Palace.
Apply today — we’d love to meet you!
Questions?
Text Amber at 480-717-2512 or email [email protected].
Pay: From $16.75 per hour
Expected hours: No more than 40.0 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Professional development assistance
- Retirement plan
- Vision insurance
Application Question(s):
- What is your availability to work? Please include the days of the week, earliest time you can start, latest time you can stay, and whether you’re looking for full-time or part-time hours.
Work Location: In person
Title: Front Desk Guest Experience & Sales Specialist — Pet Resort
Company: Happy Pets Palace & Playground
Location: Chandler, AZ
Category:
