Overview
Experienced Veterinary Receptionist (Urgent Care) – Full Time, No Overnights Jobs in Fishers, IN at VetCheck Pet Urgent Care Center
Urgent Care | No Overnight Shifts | Supportive Team CultureDo you love veterinary medicine but want a career that allows you to have a life outside of work?VetCheck is growing, and we’re looking for an experienced Client Service Representative to join our urgent care team full-time. This is an opportunity to work in the fast-paced, rewarding world of urgent care without overnight shifts, while being part of a hospital that genuinely values and supports its team.At VetCheck, we believe exceptional patient care starts with taking care of our people. Our leadership team is committed to creating an environment where employees feel respected, protected, supported, and empowered to grow.Why Experienced Veterinary Professionals Choose VetCheckNo Overnight ShiftsNo Overnight ShiftsEnjoy the excitement of urgent care while maintaining a healthy work-life balance.Leadership That Has Your BackWe enforce a strict Zero-Tolerance Policy for abusive client behavior. If a client mistreats our staff, we will terminate that relationship. Your safety, mental health, and well-being matter.Well-Staffed and Team-OrientedWe maintain a support staff ratio of 3-4 technicians per doctor to reduce burnout, compassion fatigue, and workplace stress. Our team collaborates, communicates, and genuinely supports one another.Stable, Positive CultureMany of our team members have been with VetCheck since the hospital opened. We take pride in fostering an engaged, positive, and solution-focused workplace.Growth OpportunitiesAs you develop in your role, you’ll have opportunities for cross-training and professional growth. We believe in investing in our people and helping them build long-term careers.Gold Standard MedicineWe are passionate about educating pet owners and providing the highest standard of patient care.Inclusive WorkplaceVetCheck is committed to diversity, equity, inclusion, and creating a workplace where everyone feels welcome and valued.About the RoleAs a Client Service Representative, you’ll be the first point of contact for our clients and patients. You’ll play a critical role in creating a compassionate experience for pet owners while helping our medical team provide exceptional care.ResponsibilitiesWelcome clients and patients with professionalism, compassion, and empathyAnswer incoming phone calls, emails, and appointment requestsGather patient information and assist with urgent care triageRecognize emergencies and promptly alert medical staffMaintain accurate client and patient recordsCoordinate communication between clients and veterinary staffExplain services, treatment plans, hospital policies, and financial expectationsProcess payments and third-party financing applications (CareCredit, Scratchpay, Cherry, All Pet)Schedule appointments and assist with follow-up communicationSupport administrative tasks and inventory needsMaintain a clean, organized, and welcoming client environmentAssist teammates and contribute to a positive hospital cultureQualificationsPrevious veterinary client service experience requiredUrgent care or emergency veterinary experience strongly preferredExceptional communication and customer service skillsAbility to remain calm and compassionate in emotionally challenging situationsStrong attention to detail and organizational skillsExperience with veterinary software, scheduling systems, and payment processing platformsComfortable multitasking in a fast-paced environmentExperience with animal handling and restraint techniques preferredPositive attitude and willingness to collaborate with teammatesSchedule ExpectationsThis is a full-time position requiring flexibility to work a combination of:DaysEveningsWeekendsHolidaysSchedules are posted several weeks in advance to support planning and work-life balance.Hospital HoursMonday-Friday: 9:00 AM – 11:00 PMSaturday: 9:00 AM – 8:00 PMSunday: 9:00 AM – 6:00 PMClosedThanksgiving DayChristmas DayEarly Closures (9am-6pm)New Year’s EveJuly 4thThanksgiving EveChristmas EveWho Thrives at VetCheck?We’re looking for someone who is compassionate, dependable, team-oriented, and passionate about veterinary medicine. If you’re searching for a hospital where your contributions matter, your team supports you, and leadership genuinely cares about your success, we’d love to meet you.Join a team that’s redefining what it means to work in veterinary urgent care.Pay: $19.50 – $21.00 per hourBenefits:401(k)401(k) matchingDental insuranceEmployee discountFlexible schedulePaid time offUniform allowanceVision insuranceApplication Question(s):Are you able to consistently arrive at work on time for all scheduled shifts?This position requires regular weekend shifts as part of a rotating schedule. Are you able to work rotating weekends?Experience:Veterinary Receptionist: 2 years (Required)Work Location: In person
Title: Experienced Veterinary Receptionist (Urgent Care) – Full Time, No Overnights
Company: VetCheck Pet Urgent Care Center
Location: Fishers, IN
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