Overview
Experienced Veterinary Receptionist Jobs in Colorado Springs, CO at Cook Veterinary Hospital
Cook Veterinary Hospital is seeking an experienced Veterinary Receptionist to join our team. We are looking for someone who brings more than great customer service skills to the front desk—we need an experienced veterinary professional who understands the unique demands of working in an animal hospital.
Our receptionist is often the first person a worried pet owner speaks with. The ideal candidate will have a strong working knowledge of veterinary medicine, excellent judgment, and the communication skills needed to confidently assist clients while recognizing when a medical question or concern needs to be directed to a veterinarian or technician.
What We’re Looking For
The ideal candidate will:
- Have previous veterinary hospital or veterinary clinic experience
- Have a good working knowledge of common dog and cat illnesses, vaccines, preventative care, medications, medication administration, veterinary terminology, and routine veterinary procedures
- Be comfortable gathering information from clients and recognizing situations that may require prompt medical attention
- Understand the difference between providing general veterinary information and questions that need to be referred to a veterinarian
- Have excellent verbal and written communication skills
- Communicate professionally and compassionately with clients, even when they are worried, frustrated, or emotional
- Be comfortable handling multiple phone lines, clients, appointments, and priorities at the same time
- Be organized, dependable, accurate, and detail-oriented
- Be a self-starter, looking for tasks that can help the team as a whole during slower times during the day
- Work well as part of a veterinary team
- Be comfortable discussing estimates, fees, payment expectations, and hospital policies with clients
- Maintain professionalism and confidentiality at all times
Responsibilities
Responsibilities include, but are not limited to:
- Greeting clients warmly upon arrival, ensuring a welcoming atmosphere, checking patients in and checking patients out efficiently while maintaining the welcoming environment
- Professionally answering incoming phone calls, monitoring emails and text messages, responding to inquiries regarding services, medications, and pet care, making sure these interactions are placed in the medical records
- Helping maintain an organized and efficient appointment schedule by scheduling wellness, sick, follow-up, surgical, and other veterinary appointments appropriately
- Manages the calendar appropriately to maintain proper online scheduling around holidays, breaks, and staff schedules
- Gathering accurate information about a pet’s symptoms and reason for the visit
- Recognizing potentially urgent situations and communicating them with the owner and with the medical team
- Providing general information regarding general pet care, animal husbandry, vaccines, preventative care, hospital services, and veterinary recommendations within the scope of the receptionist role
- Reviewing and updating client and patient information
- Communicating appointment instructions and follow-up information clearly
- Processing payments and reviewing invoices and handling billing inquiries with attention to detail
- Assisting with administrative duties, including end of day reports, accounting, filing, and data entry
- Obtaining medical records from other veterinary hospitals prior to patient appointments and sending records when requested
- Communicating and collaborating closely with veterinarians, technicians, and assistants throughout the day either when they have time for a non-urgent appointment or promptly for an emergency to ensure smooth operations during busy periods
- Helping ensure that client concerns and messages are documented accurately and routed to the appropriate team member
- Assist veterinary staff with animal handling, including dog handling and medication administration when required
- Maintaining a welcoming, professional, clean, well-stocked, and organized reception area
Veterinary Knowledge Is Important
Because our reception team communicates directly with pet owners throughout the day, previous veterinary experience is strongly preferred for this position.
We need someone who is comfortable discussing topics such as:
- Puppy and kitten vaccine schedules
- Rabies and other core vaccines
- Heartworm, flea, and tick prevention
- Common gastrointestinal and respiratory symptoms
- Ear and skin problems
- Vomiting and diarrhea
- Limping and injuries
- Medication refill requests
- Pre- and post-operative instructions
- Routine wellness care
- When a pet’s symptoms may require more immediate attention
You are not expected to diagnose patients or practice veterinary medicine, but you should have enough veterinary knowledge to communicate effectively with pet owners, collect useful information, and know when to involve a member of the medical team.
The Person Who Will Thrive in This Position
You may be a great fit if you are someone who can be warm and compassionate while also being efficient and direct. Veterinary medicine can be unpredictable, and our ideal receptionist can remain calm when the phone is ringing, appointments are arriving, a pet is sick, and several things need attention at once.
We especially value team members who demonstrate:
Honesty Reliability Respect Efficiency Accuracy A Positive Attitude
We take our work seriously, but we also believe a veterinary hospital should be a place where people can enjoy coming to work and have fun with their team.
Qualifications
Required/Strongly Preferred:
- Previous experience working in a veterinary hospital, veterinary clinic, animal hospital, or similar veterinary setting
- Strong knowledge of basic veterinary terminology and preventative medicine
- Excellent written and verbal communication skills
- Strong computer and typing skills
- Excellent organization and attention to detail
- Ability to multitask in a busy veterinary environment while paying attention to detail
- Dependability and consistent attendance
- Professional and compassionate client service skills
Veterinary receptionist, veterinary assistant, or veterinary technician experience may all provide an appropriate background for this position.
About Cook Veterinary Hospital
Cook Veterinary Hospital is a privately owned small-animal veterinary practice in Colorado Springs. We believe in providing compassionate, personalized care while building long-term relationships with our clients and their pets.
We are looking for an experienced receptionist who wants to become an important part of our team—not simply someone to answer phones. The right person will help us create an excellent experience for our clients while helping the entire medical team operate more efficiently.
If you have veterinary experience, enjoy working with people and animals, communicate exceptionally well, and take pride in being dependable and knowledgeable, we’d love to hear from you.
To Apply
Please submit your resume along with a brief introduction describing your previous veterinary experience and why you feel you would be a good fit for this position.
Job Types: Full-time, Part-time
Pay: $18.00 – $23.00 per hour
Benefits:
- Employee discount
- Health insurance
- Paid time off
- Retirement plan
- Uniform allowance
- Vision insurance
Experience:
- Veterinary: 1 year (Preferred)
Ability to Commute:
- Colorado Springs, CO 80903 (Required)
Work Location: In person
Title: Experienced Veterinary Receptionist
Company: Cook Veterinary Hospital
Location: Colorado Springs, CO
Category:
