Overview
Entry-Level Client Solutions Specialist Jobs in Jacksonville, FL at Forever Vets Animal Hospital
WHO WE ARE
Forever Vets Animal Hospital is a network of privately owned, full-service small animal and exotic animal veterinary facilities serving the Jacksonville, Jacksonville Beach, St. Augustine, St. Johns, Nocatee and Orlando areas. Our mission is to provide a happy and fun-filled work environment to our associates, making the highest quality pet care affordable and available all the time, strengthening the human-animal bond, helping associates with professional and personal growth, in turn keeping the pets and people happy forever. We base all of our interactions on our core values of compassion, optimism, growth, respect and confidence.
OUR STORY
We are very proud of our veterinary teams; none of this would be possible without them. Dr. Galipalli opened his first animal hospital in 2012 with a mere three employees and a goal of providing quality, compassionate care to every pet and pet owner. When Dr. Galipalli first came to America 16 years ago, he desperately needed to be seen by a doctor. Unfortunately, the doctor nearby had no available appointments and he was forced to go to the emergency room. It was in that moment that Dr. Galipalli knew that he wanted to start a practice that offers same-day appointments, walk-ins, and extended hours so that no pet owner would have to feel the same sense of worry and helplessness.
TEAM CULTURE
Coming to a veterinarian office can be stressful for pets and pet owners…it shouldn’t be stressful for the care team too. That’s why at Forever Vets Animal Hospital, we are proud of our 10 “unicorn” clinics; we strive to maintain psychologically safe environments with supportive teams and leadership, work-life balance, individualized training and education, and the celebration and encouragement of all of our unique abilities and interests.
We aren’t perfect – and we don’t expect you to be! We are all learning and growing together, every day.
WHO WE NEED
As a Client Solutions Specialist, you are the the primary support for clinic and client financial and Wellness Plan concerns. You genuinely enjoy working with animals and their humans and are able to remain compassionate even when they are stressed. You remain calm and efficient during a crisis. You are well-spoken and approach your job duties in a mature nature. You are well experienced in the teamwork approach and you know how to collaborate with all levels of hospital team members to achieve a common goal. You have excellent communication skills and take pride in your ability to guide clients in their understanding. You love to continue to challenge your abilities and to push your boundaries. You have a positive attitude and assume good intent on behalf of all clients and co-workers.
You have a high school diploma or GED and may or may not have a college-level degree. You have at least one year of customer service experience.
Oh, and you enjoy a good snack and mid-shift mini dance party from time to time too.
WHAT YOU’LL DO
Provide compassionate care to patients and clients.
Maintain positive, cooperative relationships with other employees.
Conduct oneself in a confident and professional manner at all times.
Maintain all Wellness Plan paperwork
Maintain all Wellness Plan accounts
Enter payment information and setting up recurring payments
Run Wellness Plan payments on the 1st and 15th (this positions requires in-person attendance on the 1st and 15th of every month, including if the 1st and 15th fall on a weekend day)
Contact all clients who have failed to pay
Maintain declined Wellness Plan accounts/collections
Handle all Wellness Plan cancellations
Maintain accounts receivable
Maintain bi-weekly wellness plan revenue
Add or change credit cards
Schedule appointments
Change payment dates
Track daily Wellness Plans
Maintain collection accounts
Ensure clients receive excellent customer service that they deserve
Problem solve any issues clients may have with the clinics
Physical Effort: Work requires occasionally lifting and carrying office items. Sits for extended periods or time.
Working conditions: May be exposed to unpleasant odors, noises and animal feces.
Wellness plans are a convenient and affordable way to maintain every pets’ preventive needs. The wellness plans are greatly discounted and allow pets to receive all services up front while paying them off at the discounted rate over a 12-month period.
WHY FOREVER VETS
Benefit package that includes Health, Vision and Dental Insurance, Life Insurance, Paid Time Off, 401(k) Matching, and discounts on veterinary care, daycare, boarding and grooming for personal pets.
Advancement opportunities.
Tuition sponsorship for your Veterinary Technology Associate’s Degree from Penn Foster College (if you would like to become a certified technician!).
Unlimited continuing education opportunities.
Participation in community events, fundraisers and donation drives.
Team bonding events inside and outside the hospital.
Annual salary raises.
Involved Managers, on the floor right by your side!
Family feel environment.
5-Day, 8-hour work week, Monday – Friday (unless the 1st and 15th of a month fall on a weekend date).
At Forever Vets Animal Hospital, we believe in giving the best service to our community in whatever way we can serve. As a Veterinary Technician, you are expected to follow the hospital’s mission in providing the best customer service possible to all our clients while performing all previously-stated duties.
Salary starting at $17/hr. Starting pay is negotiable up to $20/hr based upon entering experience.
Job Type: Full-time
Pay: $17.00 – $18.00 per hour
Expected hours: 40 per week
Benefits:
401(k)
401(k) matching
Dental insurance
Health insurance
On-the-job training
Paid time off
Professional development assistance
Vision insurance
Shift:
Day shift
Work Location: In person
Title: Entry-Level Client Solutions Specialist
Company: Forever Vets Animal Hospital
Location: Jacksonville, FL
