Overview
Emergency Animal Hospital Client Service Representative (CSR) – Part-Time Jobs in Covina, CA at Empire Veterinary Hospitals
EVH Emergency Animal Hospital of San Gabriel Valley is looking for a part-time, experienced Client Service Representative (CSR). We are looking for someone who can work Saturday and Sunday shifts.
EVH is focused on providing professional, affordable care for your dog or cat companion. We are a group of highly trained, experienced animal lovers who are devoted to giving our patients the best care possible. We are looking for a Client Service Representative who drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team, ensures good communication with team members and clients, and coordinates the care of clients and pets in a welcoming, friendly, and efficient manner.
Duties and Responsibilities
The essential functions include, but are not limited to the following:
Handling inquiries and appointment setting
Answer incoming phone calls, promptly with a warm welcoming tone
Delivers content of phone scripts in a friendly conversational manner
Mastery of phone system; knowledgeable about all key functions (e.g., parking, transferring, retrieving VM, etc.)
Adept at navigating Practice Management System
Highly efficient at setting appointments and managing appointment bookings
Actively recruiting new clients by promoting hospital services
Maximize number of pets seen through a “come on in now” communication style
Client service
Assist clients in and out of the exam room – manage flow of clients
Support the DVM in the exam room by documenting patient
Deliver client education regarding preventative care
Maintain and update client/patient records
Take refill orders and accurately prepare the prescriptions
Receive and accurately verify payments after each consultation
Core Competencies
Compassionate Commitment to Pet Care
Focus on Client Services
Demonstrate Adaptability
Drive for Results
Demonstrate Practice Dedication
Team Player
Knowledge, Skills, and Abilities
Carry out instructions furnished in written, oral or diagram form
Ability to problem solve as needed
Frequently walk, stoop, kneel or crouch, and to lift or move up to 30 pounds
Knowledge of veterinary hospital procedures and terminologies
Ability to maintain confidentiality
Proficient in the use of Microsoft Office programs
Credentials and Experience
High school diploma or general education degree (GED) preferred
One or more years of veterinary experience required
https://evhospitals.com
Job Type: Part-time
Pay: $18.00 – $22.00 per hour
Expected hours: No more than 16 per week
Benefits:
401(k)
401(k) matching
Paid time off
Schedule:
8 hour shift
Day shift
Evening shift
Every weekend
Holidays
Night shift
Overnight shift
Weekends only
Work Location: In person
Title: Emergency Animal Hospital Client Service Representative (CSR) – Part-Time
Company: Empire Veterinary Hospitals
Location: Covina, CA
