Overview
E-Commerce Key Accounts manager Jobs in Centurion, Gauteng, South Africa at Montego Pet Nutrition
Title: E-Commerce Key Accounts manager
Company: Montego Pet Nutrition
Location: Centurion, Gauteng, South Africa
Ready to turn clicks into customers and carts into conversions?
Montego Pet Nutrition is on the hunt for a digitally savvy, commercially sharp Key Account Manager – E-Commerce to take our online presence from “add to basket” to “can’t live without.”
This role is where strategy meets execution, data meets creativity, and every click counts. If you thrive in a fast-paced digital environment and know your way around both B2B and B2C platforms, you might just be the one we’ve been searching for.
What You’ll Be Doing
E-commerce Strategy, Sales & Growth
- Develop and execute a robust e-commerce strategy aligned to business growth and brand ambitions
- Identify and unlock new digital channels and opportunities to expand market reach
- Align online pricing, campaigns, and promotions with broader sales and marketing strategies
- Drive omni-channel integration for a seamless online and in-store experience
- Own commercial plans and sales targets across e-commerce partners
- Manage both B2B and B2C platforms across local and international markets
- Negotiate commercial agreements, pricing structures, and promotional terms
- Leverage SEO tools and techniques to boost visibility and performance
- Collaborate with Finance on pricing optimisation and costing
- Utilise data integration tools (including APIs) to extract and manage platform data
Platform & Product Management
- Maintain accurate and compelling product listings across all platforms
- Ensure alignment of product content with brand standards (descriptions, imagery, pricing, stock)
- Coordinate online promotions, bundles, and product launches
- Ensure smooth backend functionality, ERP integration, and stock visibility
- Monitor category performance and implement corrective actions where needed
Digital Marketing & Customer Experience
- Partner with Marketing to execute digital campaigns, email marketing, and social media initiatives
- Support influencer and affiliate campaigns to drive engagement and conversion
- Optimise the customer journey with best-in-class UX/UI and navigation
- Manage CRM platforms to enhance customer retention and loyalty
- Ensure consistent brand tone, storytelling, and visual identity across all channels
Customer Service & Relationship Management
- Oversee prompt, professional handling of customer queries and returns
- Coordinate order fulfilment, delivery tracking, and post-sale support with Logistics
- Maintain high service levels through collaboration with support teams
- Build and nurture strong relationships with platform partners and stakeholders
Analytics, Reporting & Insights
- Compile and present regular performance reports (daily, weekly, monthly)
- Monitor key metrics via Google Analytics, Looker Studio, and BI tools
- Analyse sales and traffic data to identify trends, risks, and opportunities
- Provide actionable insights to optimise product and category performance
- Maintain omni-channel dashboards and scorecards
Budget, Pricing & Campaign Execution
- Support the development and management of e-commerce budgets
- Track ROI on campaigns, promotions, and paid media
- Work with Marketing and Finance on rate cards and promotional spend
- Maintain budget reconciliations across campaigns and platforms
Collaboration & Continuous Improvement
- Work cross-functionally with Sales, Marketing, Supply Chain, and IT
- Partner with agencies and external stakeholders to deliver premium online experiences
- Identify and implement new tools, technologies, and processes
- Stay ahead of digital trends, competitor activity, and pet industry innovations
Why Montego?
We’re Africa’s leading pet nutrition brand, rapidly expanding into international markets like Africa, Europe and the US. Join a team that values innovation, collaboration, and market leadership in the pet care industry.
What You’ll Bring
- Diploma in E-commerce, Sales, Marketing or Business Management (NQF Level 6)
- Bachelor’s Degree in E-commerce, Marketing or Business Management (NQF Level 7) will score you extra points
- 5+ years in e-commerce, online sales, or digital marketing (experience in RSA, EU & US will earn you extra point)
- 3+ years working with CRM systems, analytics tools (Google Analytics, Looker Studio), and ERP integrations
- Proven track record in managing and growing online sales channels
- Exposure to international e-commerce platforms (advantageous)
- Experience working with distributors or retail partners in online environments (advantageous)
- Understanding of cross-border e-commerce requirements (advantageous)
- Strong management and organisational capability
- Proficiency in ERP systems and MS Office
- Excellent communication and interpersonal skills
- Collaborative and solutions-oriented approach
