Overview
Debt Collector Jobs in Nairobi County, Kenya at Calm Recoveries Limited
Title: Debt Collector
Company: Calm Recoveries Limited
Location: Nairobi County, Kenya
Company Description Calm Recoveries Limited is a receivables management company offering solutions across the entire credit life cycle, from receivables outsourcing to debt management training. The company has a strong track record in consumer and commercial debt collection, including specialized collections and skip-tracing for financial and commercial institutions. Calm Recoveries operates on a no collection, no fee basis and conducts all activities strictly within the law, ensuring fair and reasonable costs that do not exploit debtors. The organization is committed to ethical practices, transparent monthly reporting, and prompt remittance of all recovered funds, supported by experienced and dedicated staff. Its mission is to provide integrated credit management solutions that enhance business cash flow and to be an industry leader in receivable management and outsourced business processes.
Role Description This is a full-time, on-site Debt Collector role based in Nairobi County, Kenya. The Debt Collector will contact consumers and commercial clients regarding outstanding debts, negotiate realistic repayment arrangements, and ensure adherence to legal and ethical collection practices. Responsibilities include conducting skip-tracing to locate debtors, updating account information in company systems, and tracking payment commitments and follow-ups. The role involves collaborating with internal teams, preparing concise progress reports, and maintaining professional, respectful communication with customers and debtors. The Debt Collector will also support process improvements to enhance recovery rates and overall client satisfaction.
Qualifications
- Candidates should possess strong Debt Collection skills, including negotiation, skip-tracing, and adherence to regulatory and ethical standards.
- Candidates should possess excellent Communication skills, including clear spoken and written communication, active listening, and conflict resolution.
- Candidates should possess solid Computer Literacy skills, including use of CRM or collection systems, basic office software, and data entry accuracy.
- Candidates should possess a good understanding of Finance and Cash Collection processes, including payment tracking, reconciliations, and basic accounting concepts.
- Relevant experience in consumer or commercial debt recovery, receivables management, or credit control is beneficial.
- A certificate or diploma in Business, Finance, Accounting, or a related field is an added advantage.
- Strong attention to detail, integrity, resilience, and the ability to work in a fast-paced, target-driven environment are highly desirable.
