Overview
Debt collection Agent Jobs in Nairobi, Nairobi County, Kenya at Finley International Limited
Title: Debt collection Agent
Company: Finley International Limited
Location: Nairobi, Nairobi County, Kenya
Company Description Finley International Limited is Kenya’s leading credit management firm, providing comprehensive debt recovery solutions across Kenya and the wider East African region. The company focuses on recovering debts professionally while preserving positive relationships between clients and their customers. Finley International Limited uses a customer-centric approach supported by modern technology to deliver efficient and compliant contact management services. Team members work in an environment that values people, professionalism, and ethical financial practices.
Role Description This is a full-time, on-site Debt Collection Agent role based in Nairobi. The Debt Collection Agent will contact customers via phone, email, and other approved channels to negotiate and arrange repayment of outstanding debts in line with company policies and regulatory requirements. The role includes updating and maintaining accurate records of all interactions, payment plans, and collections in the company’s systems. The agent will work closely with customer service and finance teams to resolve account issues, clarify balances, and provide clear information to customers. The position also involves monitoring overdue accounts, preparing basic reports on collection status, and contributing to continuous improvement of collection processes while upholding professional and respectful communication at all times.
Qualifications
- Candidates should possess strong skills in Debt Collection and Cash Collection, with the ability to negotiate payment arrangements and manage overdue accounts effectively.
- Candidates should possess excellent Communication and Customer Service skills to handle sensitive conversations, maintain positive customer relationships, and provide clear, accurate information.
- Candidates should possess foundational Finance knowledge to understand account statements, payment terms, and basic credit management concepts.
- Candidates should possess strong organizational and time management skills, with attention to detail in documentation and follow-up activities.
- Candidates should possess proficiency in using computer systems and CRM or collection software; prior experience in a collections or credit management environment is an advantage.
- Candidates should possess a secondary school certificate; a diploma or degree in Business, Finance, Accounting, or a related field is beneficial.
- Candidates should possess the ability to work ethically within regulatory and company guidelines, and to collaborate with colleagues in a fast-paced, target-driven environment.
