Overview
Customer Support – Veterinary Technician Jobs in United States at Otis
Title: Customer Support – Veterinary Technician
Company: Otis
Location: United States
Otis is reimagining how veterinary care is delivered — increasing access to care for pet parents, while supporting an overburdened veterinary system. Our mission is to transform pet health and wellness for the many, not just the few.
We’re looking for an experienced veterinary technician to join our team in a hybrid role focused on client support and operational excellence. You’ll work directly with pet parents, guiding them through our virtual care experience, while using your clinical background to help ensure pets receive the best possible care. You’ll also play a key role in improving how we work—identifying opportunities to streamline workflows, implement new tools, and deliver a better experience for both our team and the pet owners we serve.
This is a full-time, remote position designed for vet techs who want to apply their knowledge in new ways, and be part of a mission-driven, tech-enabled team.
What you’ll do:
Serve as the first point of contact for pet parents via email, chat, and SMS
Answer client questions, provide updates on consults, and clarify treatment instructions
Review pet photos and histories to support our vet team in preparing consults
Flag clinical concerns or incomplete submissions for veterinarian review
Use internal tools to document cases, coordinate workflows, and track communications
Identify areas for operational improvement and contribute to process enhancements
Help test, adopt, and refine new technology tools that improve how we deliver care
Collaborate closely with our veterinarians, operations team, and pharmacy partners to ensure smooth, high-quality care
You’re a fit if you:
Are a veterinary technician or have equivalent clinical experience (minimum 2 years in a veterinary setting)
Have experience working in a customer support or client-facing role (e.g. CSR, virtual support)
Love optimizing workflows, solving operational problems, and exploring new tools
Communicate clearly and compassionately — especially when simplifying medical info for pet owners
Are organized and detail-oriented, with strong follow-through
Feel comfortable using tools like Zendesk, Google Workspace, and Slack — or are a fast learner
Are energized by working in a fast-paced, mission-driven startup environment
Have a flexible, solutions-oriented mindset and love working on a team
Are open to occasional weekend or evening shifts
Why join Otis:
We’re a scrappy, collaborative team working to increase access to veterinary care through thoughtful technology and compassionate service. You’ll be supported by intuitive tools, a dedicated medical team, and a mission that puts both pets and people first. You’ll also have the chance to influence how we work as we grow—bringing ideas to the table, experimenting with new tech, and helping us scale smartly. We offer competitive compensation, health benefits, and room to grow.
