Overview
Customer Support Specialist Jobs in Franklin, TN at Greenline Pet
Title: Customer Support Specialist
Company: Greenline Pet
Location: Franklin, TN
Company Description
Greenline is the industry leader and preferred digital platform for easing clinic workload related to coupon and rebate redemption. Our software digitizes manufacturer coupons, and is an eco-friendly alternative to paper submissions. Greenline serves over 13,000 veterinary clinics and enhances the pet owner experience by improving compliance and revenue. Our dedicated Customer Experience team, located in Franklin, Tennessee, provides best-in-class customer service.
Role Description
This is a full-time hybrid role for a Customer Support Specialist, located in Franklin, TN, with some work from home allowed. The Customer Support Specialist will handle daily technical support tasks, address customer inquiries, maintain customer satisfaction, and provide analytical insights. Responsibilities include troubleshooting issues, guiding customers through processes, and ensuring a seamless experience for all clients.
Qualifications
Customer Support, Technical Support skills
Interpersonal Skills, Customer Satisfaction skills
Analytical Skills, problem-solving skills
Excellent communication skills, both written and verbal
Ability to work independently and in a hybrid environment
Experience with customer support software and tools
Previous experience in the veterinary or healthcare industry is a plus
Bachelor’s degree in a related field or equivalent work experience
Apply here
https://idexx.wd1.myworkdayjobs.com/IDEXX/job/Nashville-TN/Customer-Support-Specialist—Veterinary-Software_J-047491
