Overview
Customer Support/Service Representative (Equine/Horse/Veterinary) CSR Jobs in Leesburg, VA at Total Equine Veterinary Associates
Customer Support Representative needed for equine veterinary practice. Immediate Full-Time Opening.
Total Equine Veterinary Associates (TEVA), is a full-service, 100% mobile veterinary practice with 4 dedicated doctors. We provide advanced on-farm veterinary care throughout Northern Virginia and select areas of Maryland and West Virginia. We are committed to serving our clients and the equestrian community by providing comprehensive care for horses of all ages and activity levels.
TEVA seeks a motivated individual to join our team as a full-time Customer Care Representative. This vital role supports both doctors and clients daily, ensuring smooth operations and exceptional service. The ideal candidate excels at multitasking and remains calm under pressure. Key responsibilities include preparing and understanding medical records, scheduling detailed appointments, and relaying messages accurately between doctors and clients. We value team players who are ready to collaborate and contribute to our practice’s success.
Key Responsibilities:
· Answer high-volume phone calls efficiently and effecively
· Schedule appointments for clients at farms within our service areas (Loudoun, Fauquier, Prince William, and parts of MD and WV) via phone, text, and email
· Communicate promptly and professionally with clients
· Remain calm and composed during emergency dispatching
· Communicate clearly and effectively with coworkers and doctors
· Reserve medical equipment to ensure doctors are prepared for appointments
· Schedule follow-up appointments and daily farm calls
· Prioritize emergency, same-day, and future appointments in an organized manner
· Read and understand medical records accurately
· Correctly fill prescriptions
· Provide exceptional customer service to ensure the best experience for our clients
· Demonstrate a willingness to learn from our experienced doctors
Qualifications / Requirements:
· Some background or knowledge in equine care
· Familiarity with basic equine veterinary care and terminology
· Dedicated worker with strong team collaboration skills
· Availability to work weekdays
· Reliable transportation
· Ability to work well under pressure and multitask effectively
· Exceptional attention to detail
· Cheerful and positive personality and attitude
· Preferred: Experience in a veterinary or medical office setting
We recognize and reward leadership and excellence.
Additional Details:
· Full time position; Monday to Friday, 8:30am – 4:30pm
· Benefits available; including paid time off (PTO), medical/dental/vision insurance, retirement 401k/3% salary match/profit sharing contributions, and educational opportunities
· Competitive hourly rate of approximately $24-28/hour (DOE)
· Administrative office located at Leesburg’s historic Morven Park
If you’re interested in joining our successful, growing practice, we look forward to hearing from you!
All applicants are required to apply via Indeed.com.
No phone calls. No emails. No drop ins.
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Total Equine Veterinary Associates
41793 Tutt Ln, Leesburg, Virginia, 20176 (office)
www.TotalEquineVets.com
Job Type: Full-time
Pay: $24.00 – $28.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Professional development assistance
- Vision insurance
Shift:
- 8 hour shift
Education:
- Associate (Preferred)
Experience:
- horse/equine: 2 years (Required)
Ability to Commute:
- Leesburg, VA 20176 (Required)
Ability to Relocate:
- Leesburg, VA 20176: Relocate before starting work (Required)
Work Location: In person
Title: Customer Support/Service Representative (Equine/Horse/Veterinary) CSR
Company: Total Equine Veterinary Associates
Location: Leesburg, VA
Category:
