Overview
Customer Support Agent (Zimbabwe) Jobs in Harare, Zimbabwe at EFT Corporation
Title: Customer Support Agent (Zimbabwe)
Company: EFT Corporation
Location: Harare, Zimbabwe
As a Customer Support Agent, you will be the first point of contact for our clients and users. You’ll be solving queries, providing guidance, and making sure every customer has a smooth, positive experience with our digital payment solutions.
Responsibilities
- Be the first point of contact for customer queries via phone, email, WhatsApp, and support channels.
- Resolve, track, and escalate support tickets while ensuring SLA requirements are met.
- Monitor production systems and assist with testing and deployment activities.
- Keep customers informed throughout the resolution process.
- Work closely with technical and internal teams to investigate and resolve incidents.
- Maintain and improve our support knowledge base and resources.
- Identify opportunities to improve customer experience and support processes.
- Help customers get the most value from our products and services.
- Handle challenging situations with empathy, professionalism, and a solution-focused mindset.
Qualifications
- A qualification in Computer Science, or a related field is essential.
- 1 year+ experience in customer support, technical support, service desk, or a similar role is an advantage.
- Excellent written and verbal English communication skills.
- Strong problem-solving and customer service skills.
- Good knowledge of Microsoft Office, Excel, and Google Workspace.
- Experience with Jira, Zoho, Confluence, or similar platforms is an advantage.
- Experience in fintech, payments, banking, or technology is a plus.
