Overview
Customer Success Operations Manager Jobs in United Kingdom at Mor Search
Title: Customer Success Operations Manager
Company: Mor Search
Location: United Kingdom
Customer Success Operations Manager
Location: Remote UK/Europe
Full-time
We’re hiring a Customer Success Operations Manager on behalf of our client—a fast-growing, customer-first SaaS company that’s scaling its operations and looking to level up its customer success function.
In this role, you’ll own the systems, data, and processes that drive efficiency and impact across the CS team. You’ll be the operational engine behind customer retention, satisfaction, and growth.
What You’ll Do:
Build and optimise processes, playbooks, and systems that support CS at scale
Own and manage key tools (e.g., Gainsight, Salesforce)
Analyze data and surface insights to inform CS strategy
Partner cross-functionally with Sales, Product, and RevOps
Drive adoption of best practices across the customer journey
What We’re Looking For:
3+ years in CS Ops, RevOps, or similar roles in SaaS
Strong grasp of CS tools and reporting (e.g., Salesforce, Gainsight, Looker, Excel)
A process-driven mindset with sharp attention to detail
Comfortable navigating ambiguity and scaling in fast-paced environments
This is a high-impact role with visibility across the organisation. If you love optimising how teams work and making customers happier through smarter operations, we’d love to hear from you.
