Overview
Customer Service Specialist- Veterinary Emergency Center of Redlands Jobs in Redlands, CA at Veterinary Innovative Partners
Title: Customer Service Specialist- Veterinary Emergency Center of Redlands
Company: Veterinary Innovative Partners
Location: Redlands, CA
We are seeking a dedicated and customer-focused individual to join our team as a Customer Service Specialist. The primary function of the Client Service Specialist is to facilitate a great customer experience from checking in to discharging for all involved. Educate the clients to ensure they fully understand their discharge instructions and are happy with their overall experience at VECR.
Responsibilities
Ability to provide exceptional customer service to our clients.
Ability to communicate clearly and effectively with staff, doctors, and clients.
Attend staff meetings on a regular basis.
Serve the critical role of being the liaison between doctors, technicians, clients, and patients
Prepare patient discharge reports and in-hospital updates
Manage a high call volume, communicating with clients, referring veterinarians, and pharmacies as needed regarding appointments, medical concerns, patient updates, referrals, and prescriptions
Handle financial transactions, assisting clients with credit applications as needed
Guide clients through the entire visit from check in to discharge ensuring a smooth and comfortable experience where the owner feels seen and heard
Work closely with our medical teams to ensure a positive outcome at each visit
Assist across multiple departments during downtime
Facilitate client visits
Record all communications with owners in the practice management software
Understand basic pharmacology of commonly used medications, including calculating, handling, labeling, and dispensing.
Maintain a working knowledge of veterinary medical terms, abbreviations, procedures and conditions
Qualifications
High School Diploma or Equivalent
Be able to read, write, and speak English fluently in a clear and audible voice
Be naturally empathetic and articulate communicators
Be comfortable working with computer software
Have a desire to help people through what is often a stressful event in their lives
Have a friendly, outgoing, and professional demeanor
Have critical thinking and problem-solving skills
Work well as a team and independently
Must be available to work all shifts including days, nights, weekends, and holiday shifts.
Benefits
Salary: $18-22 to commensurate with experience
Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k, IRA)
Life Insurance (Basic, Voluntary & AD&D)
Paid Time Off ( Including Public Holidays)
Short Term & Long Term Disability
Training & Development
Tuition assistance
Uniform allowance
Discounted healthcare for personal pets
Veterinary Innovative Partners (VIP) is a network of veterinarian-owned-and-operated hospitals across twelve states. VIP is guided by a mission to provide veterinarians and their teams with all the resources, mentorship, and autonomy they need to thrive personally and professionally while giving pets the best possible care.
Join the VIP family, where our team members are our top priority to ensure best-in-class personalized care, ownership and accountability, trust, and an exceptional work environment
