Overview
Customer Service Representative – Boarding & Day Care Jobs in Raleigh, NC at Oak Heart Veterinary Hospital and Emergency at South Saunders
Full Job Description
Description:
At Oak Heart Veterinary Hospital, we are deeply committed to both our staff and the animals entrusted to our care. Choosing a career with Oak Heart can be incredibly rewarding and satisfying for those who have a fervent passion for animal welfare and a desire to positively impact the lives of pets and their owners.
As a valued team member, you’ll contribute to the overall well-being of animals in your community while collaborating with colleagues who share your enthusiasm. Additionally, you’ll have ample opportunity for professional growth and development.
Duties:
Greeting and interacting with clients in a friendly, professional, and efficient manner. Acts to satisfactorily resolve complaints and elevates to management as needed.
Receiving and managing client communication and providing appropriate information according to established procedures.
Checking clients in and out. Responsible for cash management including accepting cash, check and credit card payments for services and for end-of-day cash drawer balance
Conducts tours for prospective clients and visitors through the facility
Collecting required vet records and pet and client data and enter and maintain accuracy in the system.
Occasionally assist with kennel technician responsibilities
Responsible for maintaining the appearance and cleanliness of client facing areas.
Completes all required training and attends training sessions as needed/assigned
Follow safety procedures.
Other duties as assigned
Required Skills/Abilities:
Intermediate computer proficiency
Excellent organizational, time management, and task prioritization abilities
Capacity to maintain professionalism in all situations
Ability to provide high quality customer service with a positive attitude.
Ability to work effectively with computer hardware and software, including applications and programming
Requirements:
Physical Requirements:
Ability to sit or stand for extended periods of time.
Ability to lift, walk, bend, twist, reach, push and squat throughout the workday.
Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers Ability to stand for extended periods of time.
The ability to handle dogs and cats of all sizes with or without accommodation.
The ability to frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 40 pounds with or without accommodation
Education and Experience:
Previous administrative experience, preferably within a veterinary or animal boarding setting
Perks and benefits include:
A choice between two medical plans, dental and vision.
401(k) Savings Plan with employer match, including immediate vesting
Life insurance for yourself, spouse and eligible dependents available
Paid time off / holidays
Short-term disability, supplemental critical illness and accident plans.
Uniform allowance
Employee assistance program
We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Title: Customer Service Representative – Boarding & Day Care
Company: Oak Heart Veterinary Hospital and Emergency at South Saunders
Location: Raleigh, NC
Category:
