Overview
Customer Service Representative Jobs in Las Vegas, NV at Vegas Valley Pet Hospitial
Customer Service Superstars wanted!
Want to help build a new local, community business? Looking to take your customer service skills to the next level? Want to help develop and manage team culture, training, and work flow from the ground up? Vegas Valley Pet Hospital, a brand new hospital that opened in Center Point Plaza November 2023, is searching for receptionists that deliver five-star service. This is an excellent opportunity for a service oriented individual who wants to be part of something new and help a vision evolve into a five-star community-based business.
Why choose us:
We built Vegas Valley Pet Hospital to be exceptional and want pets, pet parents, and veterinary professionals alike to feel proud of and a part of this unique hospital. If you ever wanted to have a voice in your hospital’s growth and direction, or how your hospital could operate better, come be a part of the change you want to see in it with us.
OVERVIEW:
Under the direction of the Partner Veterinarians and Hospital Manager, in cooperation with the entire hospital team, you will coordinate and provide a broad range of administrative and customer support activities, while ensuring that every pet and pet parent has a five star experience.
What you’ll bring:
Passion for helping pets and their humans alike;
A customer-centric mindset; desire to go the extra mile to help a pet parent in need;
Ability to interact and communicate (verbally and non-verbally) with professionalism, empathy, and respect both with clients and team members;
Flexibility to handle multiple tasks simultaneously in a sometimes stressful environment with evolving priorities;
Strong sense of personal accountability and reliability;
Experience in using technology quickly and efficiently;
Attention to detail;
Prior experience working in a veterinary practice is preferred but not required; candidates with a background in customer service and/or hospitality will be strongly considered
The nitty gritty (in case you want the specifics!):
Provide effective and compassionate communication (phone, text, email, in person) with all clients – current, former, and potential – of the practice;
Help maintain the clinic and work space in clean and professional manner;
Create and maintain accurate written records as it relates to client communication, appointments, practice activities, patient care, client concerns, and finances;
Interact with clients via email, text, phone and in-person to obtain vital patient information and to provide client next steps in a positive, solution-oriented manner;
Appropriately direct questions and escalate more complex communications to the clinical team or the Veterinary Hospital Manager;
On occasion and as appropriate, assist the clinical team with basic tasks.
Efficiently operating a computer in a Windows or cloud-based environment;
Operating a multi-line phone system and familiarity with desktop applications;
Learn and suggest improvement for optimizing usage of practice management software;
Operation of and the ability to troubleshoot the function of various office machines, including but not limited to desktop and mobile workstations, telephones, credit card terminals, printers and document scanners.
Job Type: Full-time
Pay: $14.00 – $17.00 per hour
Expected hours: 35 – 40 per week
Benefits:
401(k)
Dental insurance
Flexible schedule
Health insurance
Paid time off
Vision insurance
Shift:
10 hour shift
8 hour shift
Day shift
Work Location: In person
Title: Customer Service Representative
Company: Vegas Valley Pet Hospitial
Location: Las Vegas, NV
