Overview
Customer Service Representative Jobs in Huntington, WV at Merritts Creek Veterinary Center
About us
Merritts Creek Veterinary Center is a small business in Huntington, WV. We are looking for someone with strong interpersonal skills who is comfortable using computers and handling multiple phone lines while working the front desk. Applicants should be calm and comfortable handling emergency situations with pets and must be able to lift at least 30 pounds.
Our work environment includes:
Modern office setting
On-the-job training
Lively atmosphere
Job Description: Customer Service Representative
Responsibilities:
– Provide exceptional customer service and support to clients
– Respond to customer inquiries via phone, email, and chat
– Assist customers with product information, order status, and issue resolution
– Process orders, returns, and exchanges accurately and efficiently
– Maintain customer records and update information as needed
– Collaborate with internal teams to address customer concerns and escalate complex issues when necessary
– Follow company policies and procedures to ensure customer satisfaction
Experience:
– Previous experience in a customer service role is preferred but not required
– Excellent communication skills, both verbal and written
– Strong problem-solving abilities and attention to detail
– Ability to multitask and prioritize tasks in a fast-paced environment
– Proficient in using computer systems and software applications
– Ability to work independently as well as part of a team
We offer competitive compensation, including benefits such 401K matching and product/service discounts. If you are a motivated individual with a passion for providing excellent customer service, we would love to hear from you.
To apply, please submit your resume along with a cover letter highlighting your relevant experience.
Job Type: Full-time
Pay: From $10.00 per hour
Expected hours: 30 – 40 per week
Benefits:
401(k)
401(k) matching
On-the-job training
Shift:
Day shift
Work Location: In person
Title: Customer Service Representative
Company: Merritts Creek Veterinary Center
Location: Huntington, WV
