Overview
Customer Service Representative Jobs in Arnold, MO at Arnold Animal Hospital
Job Summary:
The Client Service Representative will schedule the majority of the procedures and appointments, take pharmacy refill requests, answer client questions and direct client concerns to the Office Manager.
Responsibilities:
Schedule patient appointments and surgery procedures
Communicate information from Doctors to clients and vice versa
Prepare all appointment files for the week
Forward calls to the appropriate areas in the clinic
Take pharmacy refill requests
Process ‘needs work’ files
Scan files into computer and patient files (if applicable)
Communicate with the Technician Assistant Coordinator and Lead Receptionist on a regular basis.
Job Overview:
The Receptionist is responsible for providing excellent customer service on the phone and in person. They assist clients with medication and food pickups, check patients in and out for appointments, process payments and ensure the tender reports for the day are accurate. The Receptionist work with the call center representatives and assist with call overflow and appointment scheduling.
Responsibilities and Duties:
Provide excellent customer service.
Have a working knowledge of how to accurately fill out all necessary paperwork for upcoming appointments such as rabies forms, travel sheets, hospitalization forms, Euthanasia forms and estimates as needed.
Issue correct rabies tags based on the municipality.
Assist clients with medication and prescription food purchases.
Maintain the cleanliness of the waiting room.
Accurately process payments and ensure the daily totals are accurate.
Answer phones, schedule appointments, take messages, transfer phone calls to appropriate areas in the clinic.
§ Check clients in and out for appointments.
Required Skills/Abilities:
- Excellent verbal and written communication skills.
- Excellent interpersonal and customer service skills.
- Excellent organizational skills and attention to detail.
- Excellent time management skills with a proven ability to complete duties in a timely manner.
- Excellent conflict solutions skills.
- Ability to prioritize tasks and to delegate them when appropriate.
- Ability to function well in a high-paced and at times stressful environment.
- Ability to work with a multiline phone system.
- Ability to use a scanner, copier, fax machine
- Proficient with Microsoft Office and Avimark medical software.
Education and Experience:
At least one years related experience preferred
Physical Requirements:
Prolonged periods of sitting at a desk and working on a computer.
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Pay: $16.00 – $18.00 per hour
Expected hours: 15.0 – 25.0 per week
Benefits:
- 401(k)
- Employee discount
- Health insurance
Work Location: In person
Title: Customer Service Representative
Company: Arnold Animal Hospital
Location: Arnold, MO
Category:
