Overview
Customer Service Representative Jobs in Pokhara, Gandakī, Nepal at Abasar Nepal Private Limited
Title: Customer Service Representative
Company: Abasar Nepal Private Limited
Location: Pokhara, Gandakī, Nepal
Company Description Abasar Nepal Private Limited is a human resources solutions provider serving employers and job seekers across Nepal since 2017. The company offers comprehensive HR management services, including recruitment support for candidates ranging from entry-level associates to top-level managers. Abasar Nepal tailors its services to clients and candidates from diverse fields and professions to ensure effective talent matching. As part of its BPO services, the company manages business procedures such as payroll and benefits administration to help organizations operate smoothly. Abasar Nepal is committed to delivering reliable, professional support that enhances workforce efficiency and organizational growth.
Role Description The Customer Service Representative is a full-time, on-site role based in Pokhara. This position involves responding to customer inquiries via phone, email, and in person, providing accurate information about services, and resolving issues in a timely and professional manner. The role includes documenting interactions, updating customer records, and coordinating with internal teams to ensure efficient follow-up and problem resolution. The Customer Service Representative will handle complaints, provide service recommendations, and contribute to continuous improvement of customer service processes. This role also requires maintaining a positive, empathetic, and professional attitude toward customers at all times.
Qualifications
- Handle incoming and outgoing calls, answering patient inquiries about IVF services, appointments, and treatments.
- Schedule, confirm, reschedule, and manage patient appointments with doctors and specialists.
- Follow up with patients regarding appointments, medical reports, treatment progress, and upcoming visits.
- Explain basic medical reports and provide necessary guidance to patients as instructed by the medical team.
- Maintain accurate patient records, appointment details, call logs, and follow-up information in the system.
- Handle patient concerns and complaints professionally, ensuring timely support and a positive patient experience.
- Make reminder calls for appointments, reports, payments, and follow-ups to ensure patients receive timely care.
- Maintain patient confidentiality and deliver friendly, professional, and quality customer service at all times.
- Bachelor’s degree (Running/Completed) in any discipline.
- Minimum 1 year of experience in a hospital, pathology laboratory, IVF clinic, medical contact center, or healthcare customer service (Medical CSR).
- Ability to interpret and explain basic medical reports to patients will be an added advantage.
- Candidates with a medical, pathology, laboratory, nursing, or other healthcare background will be given preference.
