Overview
Customer Service Representative Jobs in Bethlehem, PA at Wright Veterinary Medical Center
Full Job Description
Job Overview:
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and resolving inquiries or issues. This is a dynamic role that requires excellent communication skills, attention to detail, and the ability to thrive in a fast-paced environment.
Responsibilities:
– Provide outstanding customer service by responding to inquiries via phone, email, or chat in a timely and professional manner
– Assist customers with product information, order status, and issue resolution
– Process orders, returns, and exchanges accurately and efficiently
– Perform data entry tasks to update customer information and maintain accurate records
– Analyze customer feedback and provide suggestions for process improvements
– Upsell products or services to increase sales revenue
– Follow up with customers to ensure satisfaction and resolve any outstanding issues
Experience:
– Previous customer service experience is required
– Previous veterinary experience is preferred, but not required
– Excellent verbal and written communication skills
– Strong data entry skills with high accuracy and attention to detail
– Ability to analyze customer needs and provide appropriate solutions
– Knowledge of phone etiquette and professional communication skills
– Basic sales skills or willingness to learn sales techniques
Location: [LOCATION]
Job Type: Full-time
Note: Please do not include any personal contact information in the job description.
Job Type: Full-time
Pay: $13.00 – $15.00 per hour
Benefits:
401(k)
Dental insurance
Health insurance
Paid time off
Parental leave
Vision insurance
Shift:
8 hour shift
Day shift
Evening shift
Experience:
Veterinary clinic: 1 year (Required)
Work Location: In person
Title: Customer Service Representative
Company: Wright Veterinary Medical Center
Location: Bethlehem, PA
Category:
