Overview
Customer Service Representative Jobs in Sacramento, CA at Broadway Veterinary Hospital
Full Job Description
Our Mission Statement:
Our friendly and inviting team will make sure every patient, every time, is cared for by practicing personalized veterinary medicine from the heart. We have the latest technology to provide the highest quality medicine to ensure your pet’s safety and care comes first. It is our passion to make sure every client and patient is treated like our own family.
We are veterinary medicine from the heart. We believe and live by our mission statement. This position requires a friendly and up-beat personality, excellent customer service skills, amazing communication skills and the ability to work well in a fun and family oriented environment!
Benefits of joining our team:
Diverse family orientated team that are always willing to help
Management staff who are great listeners of all concerns
Hands on training with our Director of Client Services and CSR Lead
We are a growing company that is expanding and always willing to promote if requirements are met
Small business owned
Raises are determined by performance
Discounts on services and medications once 90 day probationary period is completed
Paid lunches for birthdays monthly as a group
Paid lunches for on-site and off-site team meetings as well as paid for your time
Must be comfortable and confident to do the following:
Answering multiple phone lines; placing lines on hold; answering by the 3rd ring
Send and print faxes
Check emails and respond with professionalism
Check voicemails
Greeting and welcoming every client with kindness and urgency
Take medication refills request; may also be responsible for filling medications
Use critical thinking and prioritize according to importance
Use a computerized client database and scheduling system
Exposure as well as being able to clean up after fecal matter, urine, blood and vomit from cats and dogs
Being detail orientated in all tasks including deep cleaning and note taking
Report all concerns to the Director of Client Services or CSR Lead
Count cash for change back to clients; able to learn and understanding our terminal system as well as CareCredit and Scratch Pay
Use great communication skills and maintain a calm demeanor when talking to frustrated clients
More tasks as assigned; feel free to ask more about it!
Requirement:
Prior experience in this field is required.
Must be able to work full time including every other Saturday.
Shift needs range from as early as 7:30am-5pm or 1pm-9pm.
Pay Range: $18-$25
Starting pay depends on experience and value you add to the team. Raises are earned.
Job Type: Full-time
Pay: $19.00 – $25.00 per hour
Benefits:
401(k)
401(k) matching
Dental insurance
Flexible schedule
Health insurance
On-the-job training
Paid time off
Vision insurance
Shift:
Day shift
Evening shift
Work Location: In person
Title: Customer Service Representative
Company: Broadway Veterinary Hospital
Location: Sacramento, CA
Category:
