Overview
Customer Service Representative Jobs in Rock Hill, NY at Catskill Veterinary Services, PLLC
JOB SUMMARY
The Customer Service Representative/Call Center is an integral part of the Client Services Team, responsible for providing the highest level of quality service to the clients, referring veterinarians, and members of the Catskill Vet team. This role reports to the CSR Manager.
KEY RESPONSIBILITIES:
Answers telephone calls and assesses medical urgency and appropriate next steps.
Documents conversations in shared software.
Schedules patient appointments for both in-clinic appointments as well as house and farm calls.
Communicates and collaborates with clinical staff regarding patient care and client questions.
WORK ENVIRONMENT:
High call volume
Constant proximity to dogs and cats of all sizes and dispositions
Schedule requires flexibility and open availability; will include daytime and evening hours during the week and weekend hours
SKILLS AND CHARACTERISTICS FOR SUCCESS: Required
Adaptability, being able to change directions seamlessly while demonstrating a positive attitude with clients and co-workers
Highly organized and above-average attention to detail
Good judgment and ability to work independently and responsibly
Resourceful and collaborative problem resolution skills
Dedication to excellent service for each client and patient
Comfort with learning computer software
Openness to feedback, coaching, and continuous learning
EDUCATIONAL BACKGROUND AND WORK EXPERIENCE:
Required: High school diploma or equivalent
Preferred: 2 years of customer service in a veterinary or medical environment
Compensation for this role is competitive and commensurate with experience. Additionally, Catskill Veterinary Services offers a comprehensive benefits package to all full-time employees.
Job Types: Full-time
Salary: $16.00 to $18.00/hour
This position is not available for remote work.
Job Types: Full-time, Part-time
Pay: $18.00 – $24.00 per hour
Benefits:
401(k)
401(k) matching
Dental insurance
Employee discount
Flexible schedule
Health insurance
Life insurance
Paid time off
Retirement plan
Vision insurance
Schedule:
10 hour shift
12 hour shift
Day shift
Evening shift
Monday to Friday
Rotating weekends
Ability to Relocate:
Rock Hill, NY 12775: Relocate before starting work (Required)
Work Location: In person
Title: Customer Service Representative
Company: Catskill Veterinary Services, PLLC
Location: Rock Hill, NY
