Overview
Customer Service Rep: Anchorage Animal Care and Control Jobs in Anchorage, AK at Denali Universal Services
Full Job Description
JOB SUMMARY
Under the supervision of the Customer Service Supervisor, the employee will perform all of the clerical functions (paper and electronic) related to the intake, redemption and adoption of animals at the Anchorage Animal Care and Control Center (AACC). The employee works with the general public on a daily basis in a variety of different situations. We have full time and part time positions available.
REQUIRED QUALIFICATIONS
Minimum age 18
High School Diploma or GED
Able to proficiently speak, read, understand and write English
Minimum one year customer service experience
Minimum six months cash handling experience
Minimum six months experience in a professional office setting; greeting customers, answering phones, transferring calls, documenting information
Good computer skills
Good oral and written communications skills
DESIRED QUALIFICATIONS
Experience working in an animal-oriented organization
Ability to type at least 35 wpm
Knowledge of basic care for common pets
ESSENTIAL FUNCTIONS
In a timely manner, greet customers via the telephone or the front counter, ascertain the type of service requested by the customer and either provide the necessary service or direct them to the correct person or location
Answer customers in a courteous and professional manner regarding costs, care, lost and found animals, adoption services, animal rescue services and other services provided by the center
Assist public with animal claims and relinquishments, initial handling/restraint of animals, including leashing and walking a dog or putting cats into a carrier
Provide general information to the public regarding humane animal care and ownership responsibilities
Provide information to the public regarding the AACC’s policies and the laws set forth by the Municipality of Anchorage Health Department
Use the Chameleon computer database to enter, maintain, update, track and outcome animals brought to the center, as well as maintain the database to include, but not limited to, spay/neuter records, rabies tags, license tags and client information, and produce the required and requested documents
Process and record monetary transactions for adoptions, redemptions, payments for notice of violations, donations and fees for services provided
Responsible for the accuracy of all monetary transactions by recording all transactions in computer system and balancing the register drawer on a daily basis
Complete opening and closing procedures for customer service counter
Keep the customer service area neat and clean to maintain a professional public appearance
WORKINGENVIRONMENT
The majority of the work is performed in a professional office setting with a wide variety of people in differing functions, personalities and abilities. The work requires interaction with the public.
EQUAL OPPORTUNITY EMPLOYER
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Title: Customer Service Rep: Anchorage Animal Care and Control
Company: Denali Universal Services
Location: Anchorage, AK
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