Overview
Customer Service Officer – Healthy Pets Plus Program Jobs in North Ryde, New South Wales, Australia at Greencross Vets
Title: Customer Service Officer – Healthy Pets Plus Program
Company: Greencross Vets
Location: North Ryde, New South Wales, Australia
Company Description
At Greencross, we are Australia’s premier integrated pet wellness organization. We boast a vast network of retail stores under brands like Petbarn and City Farmers, top-notch veterinary practices known as Greencross Vets, and our state-of-the-art Animal Emergency Hospitals. Our unwavering purpose is to spread happiness by nurturing the love for pets.
Job Description
We are in search of 2 dedicated and results-driven team members to join us as a Full-time Customer Service Officer at our Greencross Support Office in North Ryde, NSW. Reporting to the Customer Service Supervisor, you will be a crucial part of our customer service team, providing exceptional support in a fast-paced environment to our Healthy Pets Pus Program.
Key Responsibilities
As a Customer Service Officer at Greencross, your main responsibilities include:
Responding to customer inquiries via phone, email, and helpdesk in a timely manner
Striving for a one-touch customer service experience
Proficiently explaining Healthy Pets Plus membership benefits, terms, and conditions
Managing client disputes and complaints in accordance with company values and membership terms
Collaborating with colleagues to resolve complex inquiries or escalate as needed
Managing membership updates, such as banking details, payment dates, frequencies, and cancellations
Implementing client retention strategies to ensure long-term satisfaction among Healthy Pets Plus members
Thoroughly and accurately recording all communications and actions
Completion of daily membership administration tasks in line with team-defined KPIs
Gaining technical expertise in operating systems, accurate billing, customer information storage, and effective problem-solving
Cultivating strong relationships with clinic and support office team members
Actively participating in team meetings and training sessions
Qualifications
To excel in this role, we are seeking candidates with the following qualifications and attributes:
Previous experience in customer service with a focus on retention, ideally in a call centre or similar setting (finance or insurance industries would be highly regarded)
Exceptional written and verbal communication skills
Strong problem-solving skills with a focus on finding solutions
Empathy and patience when addressing pet owners’ concerns and inquiries.
A passion for or knowledge of pets, pet health, and wellness is a definite plus
Proficiency in customer relationship management (CRM) software; experience with Zendesk is a bonus
Financial acumen
Ability to multitask, prioritize, and perform effectively in a fast-paced environment
Meticulous attention to detail and numerical aptitude
A team player with a collaborative spirit
Additional Information
At Greencross, we offer a range of benefits, including:
Competitive salary and performance-based incentives
Comprehensive training and ongoing professional development opportunities.
A supportive and pet-friendly work environment
Access to pet wellness resources and services with a staff discount for your own furry friends
Contribution to a meaningful mission of promoting pet health and well-being.
Company discounts across Petbarn and Greencross Vets
Our commitment to giving back to the community through the Petbarn Foundation
A pet-friendly office
To Register Interest
Click on the link to register your interest in joining our team, and we will be in touch with you to discuss further.
Role 1
Please note, hours of work are:
Monday – 9am-530pm
Tuesday – Friday – 9am-5pm
Role 2
Monday: 9.30am – 6pm
Tuesday – Friday – 10am-6pm
